00:54:21 Sarah Garrity - Billhighway: Share one quick “aha” you’ve had recently 00:55:13 Aija Moeller | PMI: Chapter satisfaction level with HQ does not change if HQ provides more or fewer services to chapters 00:55:13 Will Webber | Partners of the Americas: You can record Zoom breakout rooms as well as the main Zoom event 00:55:14 Ann Dorough: More national interventions in chapters are not necessarily improving performance. 00:55:17 Michelle Runge: Just because we’re making resources that *could* be useful doesn’t mean chapters will agree (or even use them). 00:55:41 Michele Champion: Doing less better is more effective than doing more not so well 00:55:58 Melissa Manchester: Constant Contact "Email" accounts also allow for event management/registration services at no additional cost 00:57:46 Sarah Garrity - Billhighway: We'll be sharing Day 1 slide deck & recording next week :-) 00:58:06 Heather Graham: @Sarah - Will it be sent automatically if we were registered? Or should we circle back to the website? 00:58:40 Sarah Garrity - Billhighway: @Heather- It will be emailed out automatically to anyone who registered for the workshop! We have you covered :-) 00:58:46 Heather Graham: Thank you! 00:59:02 Sarah Garrity - Billhighway: We'll be posting it on the website at a later date ☺️ 00:59:20 Chris Chico: I was 00:59:23 Michele Champion: Chapter "Spotlight" in our magazine (digital & print) 00:59:39 Sarah Garrity - Billhighway: Questions from Day 1? 00:59:43 Sarah Garrity - Billhighway: Drop them in the chat 01:00:32 Leisl Moriarty: What jokes did Peggy make that I missed? 😁 01:00:55 Sarah Garrity - Billhighway: Oh Leisl 😂 01:01:55 Leisl Moriarty: Peggy, can you define support with #3? Financial? Services? What exactly? 01:07:11 Will Webber | Partners of the Americas: Yes! Need to have deeper conversations with other organizations to see what they are doing and how we can share/help each other in terms of models, trainings, resources, etc. 01:07:59 Heather Graham: I agree with Will in terms of connections. I'd also like to see how other organizations are working to break down the barriers between chapters and HQ to achieve membership goals overall 01:08:11 Peggy Hoffman: Yes Will! How would you like to see that happen? 01:08:32 Shelley Wales: Networking goal: meet an assoc that has seen outcomes from benchmarking. Learning goal: learn what is important to measure, especially now that we know "HQ support" doesn't necessarily equal good chapter performance. 01:08:34 Michelle Runge: @Will, same—looking to have those conversations with CRPs. Also want to learn how to effectively measure which resources make the most impact and how we can apply those more broadly to help chapters. 01:08:42 Brianne Martin: needing to talk with other orgs (200+ chapters) to better learn their chapter reporting system/structure & best practices in serving various levels of chapter sustainability 01:08:42 Leisl Moriarty: Shifting from past leadership's views of what needs to be done to align with that list of 6 items 01:09:41 Casandra Merkel: Same as @Leisl - we just had a leadership switch in June and their vision for chapters is basically 180 from where the previous leadership looked at 01:11:00 Sarah Garrity - Billhighway: Here's the complete collection: https://www.asaecenter.org/publications/109499-asae-foresightworks-action-briefs-introductory-set 01:11:42 Brianne Martin: Oooo! yall are a godsent! :) can't wait to jump into this 01:12:59 Sarah Garrity - Billhighway: Foresightworks: A World Reshaped by COVID 01:13:41 Sarah Garrity - Billhighway: https://www.asaecenter.org/publications/109499-asae-foresightworks-action-briefs-introductory-set 01:13:59 Ann Dorough: The introductory foresight set is free for ASAE members, $24 for others. 01:14:09 Sarah Garrity - Billhighway: Thanks, Ann! 01:14:15 Michelle Runge: I volunteered to discuss some of the drivers as they were being developed. Excellent conversations and an opportunity to preview some of the topics in ForesightWorks. Highly recommend! 01:16:30 Ann Dorough: I worry about assns. for clinical health professionals due to an exodus from the profession. 01:18:13 Heather Graham: Our chapters are struggling with this as volunteers are feeling burnout with being strictly virtual, and with organizations cutting prof. dev. budgets it continues to drive virtual engagement. 01:20:28 Lauren Janik: I saw on LinkedIn a woman put "Pandemic Parenting" along with dates on her resume. 01:20:46 Sarah Garrity - Billhighway: That's awesome, Lauren! 01:21:02 Lauren Janik: I thought so too. Everyone can relate to that 01:21:14 Leisl Moriarty: There is going to be a mass exodus in health care, education and more. 01:26:14 Heather Graham: Which organization was that? 01:26:19 Sarah Garrity - Billhighway: AGC 01:26:22 Heather Graham: Thank you! 01:26:28 Sarah Garrity - Billhighway: You're welcome :-) 01:26:41 Sarah Garrity - Billhighway: We'll share the video/link in tomorrow's session :-) 01:26:50 Shelley Wales: I am trying to get our assoc staff to work on a value prop, much less our chapter volunteers, ha! Any tips for creating one are welcome! 01:27:00 Heather Graham: That's exactly what we're trying to get our chapters to shift too, so it would be great to hear 01:27:37 Sarah Garrity - Billhighway: What ahas do you get out of this? 01:27:49 Ann Dorough: EACH chapter needs to ID their own value proposition, not just HQ 01:27:58 Brianne Martin: we're in DIRE need of an efficient way to COLLABORTE w our chapters! it's been a pipe dream thus far but def needed ASAP 01:28:03 Steven Idzikowski: This reinforced what we were thinking. The bifurcation between in-person and virtual events. 01:28:06 Heather Graham: The virtual environment has created competition between chapters and HQ and we need to clarify (as said on this slide) 01:28:07 Shelley Wales: I can see where this info could help HQ sort of justify some changes or things we roll out to chapter. 01:28:12 Casandra Merkel: on the national level, we've really seen the bifurcation of event attendees and it wouldn't surprise me to see the same thing on the chapter level 01:28:15 Amy Kennedy: the devil's in the details. the HOW. 01:28:17 Karen Certalic: Some of our chapters have realized this themselves and now offer hybrid events - in person and virtual. 01:28:22 Ann Dorough: NOPE 01:28:37 Abigail Solazzo: It presents an opportunity for our association to make big changes when the world around us is changing too. 01:28:49 Casandra Merkel: though with some of our chapters, they're so large geographically, they NEED a virtual option 01:28:54 Nikki Wenzel-Lamb: your last comment - this has created some competition is really an important area to understand, appreciate and take time to think of how to manage this new found challenge while still encouraging chapters to embrace the virtual arena in a collaborative way 01:29:01 Annessa Kirby: Chapter leaders cannot continue to rely on the old ways. 01:29:19 Wesley Carr: We just did an Idea Swap on hybrid events where our chapters shared what they've been doing with each other. That was a great conversation. 01:29:36 Michelle Runge: We are repositioning our chapter leader trainings to be more strategically focused, and this underscores the need to have them apply the process to developing a value proposition. 01:29:59 Shelley Wales: @Michelle, that sounds like a great strategy. 01:30:02 Leisl Moriarty: The landscape has actually pushed some of our smaller and less resourced chapters to push additional professional development out beyond their in person deliveries. 01:30:11 Heather Graham: Our chapters have historically only seen their role as training, not member engagement, so working on the value proposition holistically and a consistent member experience 01:32:00 Karen Certalic: Can you share the Volunteering driver link, please? 01:32:23 Karen Certalic: Thank you 01:32:27 Katharine Murphy (she/her): The volunteer driver isn't included in that set 01:35:20 Sarah Garrity - Billhighway: Working on finding the Volunteer Driver for everyone 01:37:17 Mary Connor: critical to the success of the volunteer pipeline 01:39:22 Sarah Garrity - Billhighway: This is the complete collection of all 50 drivers: https://www.asaecenter.org/publications/B/1/B/A/0/109687-asae-foresightworks-action-briefs-complete-collection-and-users-guide-pdf 01:39:41 Sarah Garrity - Billhighway: We'll make sure all of the links are included in the follow up email 01:41:38 Sarah Garrity - Billhighway: What would you like to change in tracking/measuring chapter performance? 01:51:49 Sarah Garrity - Billhighway: Welcome back everyone! 01:52:00 Sarah Garrity - Billhighway: Share any ahas in chat 01:53:55 Casandra Merkel: We haven't actually shared any reporting data back with the chapters, just back to leadership, maybe we should provide the chapters some data 01:54:08 Peggy Hoffman: +1 Casandra 01:55:10 Sarah Garrity - Billhighway: Goals to Roles 01:55:20 Peggy Hoffman: Connect chapter roles to our assn's strategic goals 01:56:35 Peggy Hoffman: If you have separate affiliates - think of this in terms of where are your components part of your plan and where are the plans intersecting - where's the shared vision 01:59:39 Peggy Hoffman: So on reports, ask if they are responding based on data or belief 01:59:54 Sarah Garrity - Billhighway: Yes, we will share the deck 02:00:37 Peggy Hoffman: What roles can/should a chapter play? Where does a local presence bring a value that is unique 02:00:55 Peggy Hoffman: Bring chapters into the design process! 02:01:12 Sarah Garrity - Billhighway: Count the things that count 02:01:18 Annessa Kirby: Should the measures be the same for every component? 02:02:05 Peggy Hoffman: @Annessa - that depends on the association. Try to be as consistent as possible, however variance should be tolerated 02:04:03 Peggy Hoffman: SIOR pulled together a task force of chapter leaders to bring in their voice on these points. 02:04:08 Will Webber | Partners of the Americas: Does anyone on the call have a “Chapter Coordinating Council” or something similar that brings together leaders from various leaders to act as representatives for the chapter network with the HQ and who can inform HQ about what Chapters need, etc.? 02:04:45 Brianne Martin: yes @Will. we call ours Regional Leaders & they're elected by the membership on an annual basis 02:04:47 Lisa-Marie Pratt (ASCO): @Will - Yes! At ASCO we have the State Affiliate Council Executive Subcommittee 02:04:48 Michele Champion: Yes, we have a Chapter Advisory Council 02:05:43 Peggy Hoffman: Would it be useful for us to gather examples and share back to the group? If so, share yours and we'll curate 😀 02:05:47 Heather Graham: Yes, we call ours the Chapter Relatinos Committee. It's an elected national committee of previous chapter leaders 02:05:56 Kathryn Wakefield: We have two additional forums to the quarterly chapter presidents/chairs meeting: one is focused on sharing best practices and improvements in member engagement, the second is focused on sharing ideas and topics/content/speakers for local chapter events 02:06:07 Lisa-Marie Pratt (ASCO): I'm happy to share Peggy - where should we send our samples 02:06:26 Peggy Hoffman: send samples to phoffman@marinermanagement.com 02:06:41 Brianne Martin: 👏🏽thanks, Peggy. Will do! :) 02:06:46 Lisa-Marie Pratt (ASCO): Will do 02:07:24 Heather Graham: Sounds like the award system we used to have in place.....focused on driving the wrong behavior 02:07:44 Peggy Hoffman: And membership still declined! Eventually, that group merged with another 02:07:57 Katharine Murphy (she/her): Us too, Heather. We focused on tasks and things done but it was hard to connect all the tasks to the mission 02:08:21 Heather Graham: Ours were just trying to get the most "points" but they probably didn't even know what they had done. And it didn't better serve the member/mission or strategic plan 02:08:45 Heather Graham: @Katharine do you have an award system in place now? 02:09:36 Kathryn Wakefield: No, we don't have an awards system 02:10:00 Peggy Hoffman: If you have checklist reports or awards … a simple step is maybe adding whatever simple data you can or have them add member surveys 02:10:16 Katharine Murphy (she/her): We're rebuilding! Our awards are on a two-year cycle so we're currently awarding for pandemic-times. We are taking a much more relaxed approach because we encouraged our chapters to focus on staying healthy and relationships with members. We're trying to think of how to award more consistently when we return to "normal" 02:11:18 Peggy Hoffman: If you have annual report and do have access to membership numbers, look for the chapters with the best progress there and look to see what they are all doing … that will help zero into the things that are potentially making the difference 02:12:23 April Ellison: If membership happens at the grassroots level can we say we that national controls membership or is our narrative that we influence membership? 02:13:33 Peggy Hoffman: Great question @April. As a tripartite, it is likely tied to the member persona. For some, they national is important, so I buy it all; for others local is important … member personas 02:14:04 Peggy Hoffman: In any case, I would guess that you could use the membership number as a solid metric 02:14:23 April Ellison: Thanks Peggy. 02:14:59 Peggy Hoffman: Does anyone on the call have a dashboard for chapters? Can you share? 02:16:00 Peggy Hoffman: That creates the motivation to buy into the dashboard 02:16:07 Will Webber | Partners of the Americas: Does tech like this exist? 02:16:13 Peggy Hoffman: I will self evaluate if there's a purpose to it 02:16:38 Sarah Garrity - Billhighway: Here's a webinar on creating dashboards: https://marinermanagement.com/resource/webinar/2019-06-19/tracking-chapter-effectiveness-tips-for-creating-powerful-dashboards/ 02:16:51 Peggy Hoffman: Yes @Will - well at least in terms of corporate/healthcare markets. Its a decision tree 02:17:06 Shelley Wales: I've seen software for dashboards but they're too expensive for us and frankly more robust than we needed. 02:17:30 Heather Graham: We have an internal dashboard for staff for our strategic plan that we use Smartsheet for. I'm going to try and create a subset for chapters. 02:17:43 Sarah Garrity - Billhighway: We'll share the slide deck, recordings, workshop & full report next week 02:17:56 Lisa-Marie Pratt (ASCO): @Heather - is that something you can share? 02:18:07 Heather Graham: Not at this time, but if I create the subset yes! 02:18:14 Heather Graham: Sorry that wasn't helpful. 02:18:14 Lisa-Marie Pratt (ASCO): Awesome 02:19:48 Karen Certalic: Do LMS systems provide/include dashboards? 02:20:08 Heather Graham: I'm so sorry I have to jump off for a 2:30. Thank you so much! I look forward to tomorrow. 02:20:14 Sarah Garrity - Billhighway: Thank you for your time today, everyone! We hope to see you tomorrow! 02:20:28 Sarah Garrity - Billhighway: Google Business Analytics 02:20:58 Sarah Garrity - Billhighway: Free versions of Tableau 02:21:06 Abigail Solazzo: Thank you! 02:21:07 Sarah Garrity - Billhighway: But you have to have the right data to start with 02:21:30 Sarah Garrity - Billhighway: Tomorrow is how to tell the story 02:21:45 Sarah Garrity - Billhighway: If you have a dashboard or anything you're using...share it with us! 02:21:50 Sarah Garrity - Billhighway: https://marinermanagement.com/resource/webinar/2019-06-19/tracking-chapter-effectiveness-tips-for-creating-powerful-dashboards/ 02:22:00 Lisa-Marie Pratt (ASCO): can the chat be shared? 02:22:20 Sarah Garrity - Billhighway: Yep, we'll share chat, video, slides, report, resources, etc. next week! 02:22:21 Shelley Wales: You can save the chat down, too. Click on those three dots in the chat box. 02:22:32 Sarah Garrity - Billhighway: Thanks, Shelley! 02:22:39 Lisa-Marie Pratt (ASCO): Thank you Shelley 02:22:44 Shelley Wales: And we appreciate that! 02:23:16 Will Webber | Partners of the Americas: Thank you!! 02:23:22 Shelley Wales: Thank you! 02:23:23 April Ellison: Great. Thx! 02:23:23 Brianne Martin: thanks a million :) 02:23:25 Maria Escobar: Thank you! 02:23:27 Ann Dorough: Great stuff! 02:23:27 Lisa-Marie Pratt (ASCO): Thank you!