01:02:34 Melissa Manchester: a coordinated tech resource for our chapters 01:02:37 Will Webber | Partners of the Americas: Having clarity and objectives to make those changes! 🙂 01:02:43 Ann Dorough: Including some underrepresented voices as stakeholders 01:02:45 Kendra Keene: Goal of creating healthier chapters. 01:02:52 eva przygodzki: My Board of Directors is ready about chapters structure 01:02:56 Crystal Wallace: Making our chapter successes known! 01:02:56 Annessa Kirby: We're adding to our membership team 01:03:00 Michelle Runge: Opportunities for new projects related to chapter support and goal of developing new professional skills. 01:03:03 Angie Claypool: An additional staff person :) 01:03:07 Shelley Wales: Launching a new volunteer liaison role for our chapters that I hope helps me with projects on my plate and launching the chapter health assessment plan! 01:03:08 Brianne Martin: build on the momentum of moving out of survival mode & SLOW DOWN to prioritize, strategize, & do a FEW THINGS well rather than the usual shot gun approach 01:03:16 Chelsea Kinjorski: Starting with WHY, making our goals more streamlined and data-based 01:03:21 Michele Champion: Chapter Peer-to-peer mentoring 01:03:23 Ann Dorough: +1 Brianne! 01:03:28 Keirston Scott: Moving forward with compassion and measured grace for all leaders as momentum continues to be a challenge 01:03:41 Aija Moeller: improved communication both internally and externally 01:03:52 Sara Bustard: Working with a District Task Force who is looking at our bylaws to make recommendations for CHANGE! 01:03:55 Katharine Murphy (she/her): I love these thoughts, you all are making me more excited about the year ahead! 01:03:56 Shelley Wales: @Angie, jealous! Wish we could hire me an assistant, hahahaha 01:04:13 Annessa Kirby: @Brianne - YES! Slow down, prioritize, strategize. 01:05:00 Shelley Wales: 🙌 01:06:03 Peggy Hoffman: +1 Annessa 01:09:20 Sarah Garrity | Billhighway: We are recording each session and sharing the slide decks out next week! 01:09:41 Sarah Garrity | Billhighway: Reflection: what's your networking & learning goal for today? 01:10:23 Ann Dorough: Distinguishing between what is and is not worth measuring. What data is most important. 01:10:52 Sarah Garrity | Billhighway: Yes, Ann! 01:10:53 Barbara Bloch: measuring the success of the chapters to include in the impact of the overall organization. membership is only one component. 01:12:01 Brianne Martin | Hispanics in STEM: Networking Goal: connect w fellow CPRs that have similar chapter structure for best practice sharing Learning Goal: keystone KPIs on serving, success rates, & ways to highlight continuous improvement efforts 01:17:44 Peggy Hoffman: Valid purpose around having the local presence! 01:18:43 Peggy Hoffman: Structure > Values > Volunteers … how have you changed? 01:34:48 Peggy Hoffman: Yes, we have to show the value to volunteers! Need to know we care! 01:34:53 Regina StClair: It seems like we are in the same boat! no matter the background 01:35:12 Peggy Hoffman: #We'retogether! 01:35:29 April Ellison: Volunteer pool is trending older and less diverse due to both generational mindsets about volunteering and volunteer fatigue 01:35:38 Peggy Hoffman: Excellent question! 01:36:17 Regina StClair: More volunteers are trying to balance!! work/ life 01:36:17 Karen Certalic: @April - agreed! 01:36:30 Peggy Hoffman: #VolunteerFatigue is real and yet it can be overcome 01:37:15 Peggy Hoffman: Micro opps let us shift the work to meet member needs! 01:37:25 Peggy Hoffman: +1 Regina 01:37:59 Annessa Kirby: Thanks Kelly, do you mind sharing those options? is it more on the way they are delivered or the content? like live vs. pre-recorded? 01:38:14 Chelsea Kinjorski- SME: Just nice to hear that a lot of us are having the same problems! 01:40:04 Kelly Schild - CAI: We did it from a few different ways from having pre-recorded microlearning videos to live zoom events to written communications to try to get to everyone in a format that worked best for their time. And to keep reminding them of what was available. 01:40:33 Peggy Hoffman: Love that Brianne and hope you'll share as it unfolds! 01:40:58 Annessa Kirby: Thanks Kelly! 01:41:10 Barbara Bloch: With the advent of technology and virtual engagement we have the opportunity to reach broader audiences. Ultimately changing makeup of members from chapter only to individual memberships 01:43:20 Peggy Hoffman: Really size isn't the defining element 01:43:49 Peggy Hoffman: So what if we could stop the focus on growing your chapter and getting deeper engagement? 01:44:36 Peggy Hoffman: Dashboard Indicators study found the average was 3 across the most effective chapters 01:45:53 Peggy Hoffman: So they are important > how do improve the effectiveness? 01:46:49 Peggy Hoffman: We will share slides and after the workshops - you will get your very own copy of the detailed report 😍 01:51:30 Kelly Schild - CAI: We are using our association's LMS. 01:51:30 Shelley Wales: We just bought our first LMS and we hope to launch this summer! Would love to hear how others are using it for chapter content! 01:51:31 Melissa Manchester: our national org uses an LMS but we have not yet leveraged that for chapters 01:51:34 Will Webber | Partners of the Americas: Not currently, but hopefully sometime in the future 01:51:48 Brianne Martin | Hispanics in STEM: we do record our monthly webinars & upload recordings/slides to our Chapter SharePoint but haven't quite moved to LMS yet 01:51:59 Abigail Solazzo: We have a few chapter leader training courses in our LMS. 01:52:03 Annessa Kirby: We are moving to that later this year. We have 8 modules with 2 or 3 15-minute pre-recorded videos. 01:52:07 Peggy Hoffman: @Kelly maybe a follow-up conversation so we can share success? 01:52:12 Brianne Martin | Hispanics in STEM: same for our presentations/recordings of our annual leadership conference. all uploaded to the SharePoint 01:52:32 Jessica Cabrera: AFBF does use a LMS that we have had for a number of years. The COVID years has elevated member use of the system. 01:52:34 Katharine Murphy (she/her): We do something similar to Brianne - we don't have access to a LMS but we record trainings and have a training library for chapters to use 01:52:37 Peggy Hoffman: Great @Brianne and @Annessa 01:52:57 Peggy Hoffman: @Katharine - love to hear more off line 01:53:04 Cheryl Goldsby: Has anyone gamified their learning modules to try and get more chapter leaders to take advantage? 01:53:15 Shelley Wales: Right now our old leader webinars are unlisted on YouTube and I share the link to the channel in my monthly newsletters. 01:54:10 Peggy Hoffman: So making a case for revising our chapter support … 01:54:13 Aija Moeller: Virtual event, registration required, then session recordings available to registrants for one year 01:54:19 Kelly Schild - CAI: I would love to see what content areas you are providing to your leaders. Here is the list of our microlearning videos: Module 1: President-Elect 101 Module 2: Being an Effective Chapter Leader: Leadership Roles and Responsibilities Module 3: Planning for the Year Module 4: Chapter Programs Module 5: Advice from Past Presidents Module 6: Membership 101 Module 7: Chapter Committees Module 8: Chapter and Legislative Action Committee Dynamic 01:54:38 Michele Champion: We have an archived section on our website with session recordings of previous leadership conferences. We also include it in our online Playbook 01:54:40 Peggy Hoffman: Love this @Kelly 01:54:58 Peggy Hoffman: CAMFT has a very cool online Playbook 01:55:41 Ann Dorough: So WHICH interventions make a difference? 01:56:11 Shelley Wales: Was there info on the "type" of resource? 01:56:19 Michele Champion: Thank you Peggy! The Playbook can be accessed here: https://www.camft.org/Membership/Chapters/Chapter-Playbook-All-in-1-Resource-Guide 01:56:41 Sarah Garrity | Billhighway: Thanks for sharing, Michele! 01:56:53 Brianne Martin | Hispanics in STEM: Thanks, Michele! 01:57:05 Kelly Schild - CAI: Thanks Michele! 01:57:06 Shelley Wales: Thanks Michele! 01:57:13 Barbara Bloch: We have designed a playbook with CAMFT as a model. 01:58:25 Michele Champion: ♥️ 01:59:11 Barbara Bloch: You said it Peter. Our members leave events on a high and then...… I am of the same mind one on one 01:59:48 Annessa Kirby: @kelly, this is what is proposed now: • Module 1: Orientation to Core Member Services – includes expectations, where to find resources, membership recruitment, advocacy, additional services (optional for states) • Module 2: Continuing Education • Module 3: Financial Management/Fiduciary Responsibilities • Module 4: Conflict of Interest/Ethics • Module 5: Governance – Association and Best Practices at State Level • Module 6: Managing a Board (Orientation, Succession Planning) • Module 7: Meeting Contracts and Hotel Sourcing • Module 8: Volunteer Recruitment and Management 02:01:00 Brianne Martin | Hispanics in STEM: @Kelly - from our leadership conference (that are outlined in our Chapter Workbook turn into our training sessions/recordings) our topics are: Accountability, Liability, Responsibility | Strategic Planning | Chapter Operations | Membership - Recruitment, Recruitment, Segmentation of Membership | Chapter Finance | Events | Programs | Fundraising | Marketing. We do have breakout sessions after each of these to assign "bird of feather" chapters together, 1 deliverable at the end of every day to support planning documentation & next step support. 02:08:42 Sarah Garrity | Billhighway: Welcome back everyone! 02:09:02 Sarah Garrity | Billhighway: You're too funny, Peggy! 02:09:30 Sarah Garrity | Billhighway: Yay, Ann! I love that mug :-) 02:10:26 Karen Certalic: @Eva - why did they implement that rule? 02:10:32 Crystal Wallace (CAI HQ): Local engagement is so important! 02:12:28 Crystal Wallace (CAI HQ): It helps you see you are not alone! 02:15:45 Peggy Hoffman: To those who participated in the CL survey - we will send you your personal report next week! 02:17:39 Peggy Hoffman: But that is continuing for another year 😞 02:17:57 Peggy Hoffman: This is what the chapter leaders told us! 02:18:40 Peggy Hoffman: But they don't know how to … how can we help them? 02:20:42 Peggy Hoffman: Duality of the relationship is important 02:20:58 Maryann Fiala: Is there a thought that the responses on relationship with HQ is somewhat skewed? Thinking the 7 associations that had their chapter leaders participate most likely had a strong relationship to be willing to ask them to participate? 02:21:49 Peggy Hoffman: Maryann - certainly that could be situation 02:23:28 Ann Dorough: What's weird is that members tell us they think most of their value comes from their local chapter, followed by state chapter, followed by national. 02:24:22 Peggy Hoffman: Yes Ann, we're seen that in a number of associations. We did a chapter member survey with 4 associations, 2 strongly felt value was local, 2 is was the opposite 02:26:33 Diana Tucker CAE: Sometimes Boards "rubber-stamp" recommendations from the smaller Executive team where fewer chapter reps reside. 02:26:56 Diana Tucker CAE: Executive Committee that is 02:27:05 Peggy Hoffman: So how do we define effective local presence? 02:27:30 Peggy Hoffman: Yes Diana, good point 02:28:44 Will Webber | Partners of the Americas: We are chatting with our MEL team tomorrow morning and will probably include some of this 🙂 good timing 02:28:48 Shelley Wales: Perhaps some of this can help us craft what questions we can ask in a future membership survey? 02:28:55 Peggy Hoffman: What don't I know that I need to figure out how to learn? 02:29:03 Sarah Garrity | Billhighway: Tomorrow you'll join with the same link you used today :-) Message marketing@billhighway.com if you need us to resend. 02:29:40 Sarah Garrity | Billhighway: Thank you everyone! We hope you'll join us tomorrow 02:30:02 Crystal Wallace (CAI HQ): Thank you, Peggy, Peter, Sarah and Mark! Great stuff! 02:30:03 Barbara Bloch: 😃 02:30:26 Sarah Garrity | Billhighway: Survey will launch in the browser directly after you leave 02:30:40 Chelsea Kinjorski- SME: Yes, more practical guides to gathering and using data! 02:30:58 Shelley Wales: +1 Chelsea 02:30:59 Sarah Garrity | Billhighway: Just message marketing@billhighway.com for any help! 02:31:20 Will Webber | Partners of the Americas: Thank you! 02:31:33 Jessica Cabrera: Thank you! 02:31:36 Abigail Solazzo: Thank you! 02:31:37 Michele Champion: Great session, thank you! 02:31:37 Kathryn Wakefield: Thank you! 02:31:39 Erin O'Sullivan: Thank you! 02:31:40 Chelsea Kinjorski- SME: Thank you! 02:31:40 Sarah Garrity | Billhighway: Thank you! 02:31:43 Maria Escobar: Thank you!