00:30:54 Sarah at Billhighway: We will share the slide deck, chat & recording after the webinar :-) 00:30:56 Annessa Kirby: It's on my vision board! 00:30:56 Pamela E Harris: trying to become one 00:30:57 Megan Hernandez: Getting my credits for the CAE now 00:31:01 John Overington: Almost there! 00:31:03 Wesley Carr: WooHoo!! 00:31:05 Sarah at Billhighway: Don't forget you earn 1 CAE for attending live today! 00:31:06 Terri Cochran: Will be pursuing my CAE 00:31:07 Ann Dorough: CAE. Just renewed the 2nd time! 00:31:07 Sarah at Billhighway: Yes! 00:31:09 Katy Monaco: Yes! Working on it now! 00:31:14 Sara Jasper: CAE here 00:31:16 Sarah at Billhighway: 5 CAE credits for the workshops in April 00:31:39 Sarah at Billhighway: Hi everyone! Thanks for joining us today :-) 00:32:33 Sarah at Billhighway: Love this James Clear quote! 00:32:48 Sarah at Billhighway: Highly recommend Atomic Habits if you haven't read it yet 00:33:26 Sarah at Billhighway: If you missed any of our past webinars, you can check them out here: https://www.billhighway.co/associations/webinars/ 00:33:44 Anne Germain: CAE 00:37:59 Sarah at Billhighway: https://www.billhighway.co/7-bad-chapter-habits-how-to-break-them/ 00:38:15 Ann Dorough: Replace a bad habit with a GOOD one 00:41:06 Sarah at Billhighway: Good Chapter Habit #1: Right-size chapter activities and leadership job descriptions. CRP Action: Change the list of must do’s. Provide admin services. 00:42:46 Corey Mathews: We actually have an AMC to provide chapter management, as well as a comprehensive benchmarking system. 00:42:55 Crystal Wallace: We provide ASAE memberships for paid chapter execs. This is part is to provide access to best practices. 00:43:06 Sandra Giarde: We also promote all of their upcoming activities/events to our large industry database of contacts, offer state level speakers for webinars/events. 00:44:16 Sandra Giarde: We also provide 5 meetings a year for our chapter presidents to meet and collaborate with each other and state. 00:44:29 Sara Jasper: I was too slow with the poll. My answer is other services 00:44:45 Leisl Moriarty: We offer financial services (monthly accounting), a custom mobile app, and a thousand others 00:44:57 Anne Germain: Chapter managers 00:45:13 Denise Rivers: Dues Invoicing 00:45:17 Annessa Kirby: Other: Online community platform for just their local members 00:45:53 Cathy Wasner: We schedule half hour chapter leader checkins twice a month for chapter leaders to join and talk with each other as well as HQ staff. 00:46:13 Sarah at Billhighway: Good Chapter Habit #2: Stay in touch with your CRP and chapter leader community. CRP Action: Pick up the phone and have a real-time conversation. 00:46:21 Sarah at Billhighway: That's awesome, Cathy! 00:47:59 Corey Mathews: We have put our chapters in peer groups, or cohorts, of similar population sizes to share best practices and collectively problem solve 00:48:20 Sarah at Billhighway: Love that, @Corey! 00:49:14 Ann Dorough: Our chapter leaders LOVE our annual calendar, broken into quarters and months. When we are late with it, they holler! 00:50:05 Sarah at Billhighway: Good Chapter Habit #3: Learn and play by the rules. CRP Action: Provide a compliance checklist and calendar; create simple tips and easy-to-find resources. 00:50:12 Emily Jennings: @Ann I would love to see a sample of that! 00:50:53 Corey Mathews: We have our Chapter Services Team participate. They do a couple of quick announcements and will help provide structure, if needed, but we let it be their meeting and take it where they want to 00:51:30 Ann Dorough: Don't see a place to upload docs, but if you want our calendar, email me at Anndorough@aia.org. 00:51:59 Emily Jennings: Will do. Thanks! 00:52:10 Sarah at Billhighway: @Ann, you can also share with me (srobertson@billhighway.com) and I can include in the follow-up email (if you want) 00:52:45 Ann Dorough: You got it Sarah! 00:53:00 Sarah at Billhighway: @Ann - Thank you! 00:53:54 Sarah at Billhighway: Habit #4: Put everything in writing or video. CRP Action: Create templates & checklists; consider offering management systems that automate procedures 00:54:38 Annessa Kirby: We have turned our component compliance and governance best practice lists into a "maturity model". Hoping to transition this into our Monday.com Board. Next step is to also track participation in activities in the maturity model as well. 00:55:27 Shelley Sanner: That’s a great idea 00:57:51 Sarah at Billhighway: Habit #5: Dedicate time to learning. CRP Action: Dose out learning in easily consumed chunks. Expand access to your leader development. Reward learning. Prioritize “need-to-know” list. Example: NIGP Florida does an awesome boot camp with volunteers! 00:57:55 Ann Dorough: @AnnessaKirby, I would love to see an example of how that maturity model works! 00:58:46 Leisl Moriarty: Same! 00:59:01 Maude S. Hancock: I would too! 00:59:23 Anne Germain: None 00:59:27 Leisl Moriarty: We do. In person once a year, and virtual engagement things throughout the year. 00:59:34 Pamela E Harris: no 00:59:37 John Overington: no 00:59:40 Sandra Giarde: We offer our Leadership Conference to the entire chapter board 00:59:42 Crystal Wallace: Yes, for president-elects - in person. Monthly sharing with chapter presidents via Zoom. 00:59:42 Nick Stepaniak (he/him/his): We do! 00:59:43 Rebecca Wright: We offer training to all chapter leaders 00:59:43 Dorothy Mitchell: no 00:59:46 Wesley Carr: We have recorded training sessions for each position on the exec comm 00:59:49 Shelley Sanner: Yes 00:59:50 Anne Germain: But we give them books on leadership. And we have a future leadership group that does it’s own training 00:59:51 Maude S. Hancock: No 00:59:52 Nick Stepaniak (he/him/his): They are responsible for their own travel though 00:59:56 Chelsea Teimoori: no 01:00:01 Ann Dorough: Sort of. Any can attend, but we give free tix to a limited number per chapter. 01:00:12 Denise Rivers: not yet 01:00:13 Elizabeth DeWolfe: I am implementing a volunteer orientation this year to supplement our monthly position specific trainings. 01:00:26 Jessica Engro: We host an annual leadership summit for all volunteers as well as host monthly webinars for all chapter leaders. The chapter leader online community with resource library is shared with all chapter leaders. 01:00:39 Wesley Carr: Would love to. 01:00:43 Annessa Kirby: Hi Ann! It's being piloted now with a limited number of line items just to see if the staff/volunteers find the functionality useful and are comfortable with the technology. Model 2.0 will roll out in 2024. Happy to share more! My email is annessa.kirby@ahima.org. 01:00:50 Rebecca Wright: In person 3 times per year open to all. Virtual quarterly by function (membership, sponsorship, etc) 01:00:59 Sara Jasper: We hold a Chapter Leadership Conference every year, usually in February. 01:01:24 Sandra Giarde: During our annual Leadership Conference we build in ‘job alike’ breakouts so people can connect with other chapter leaders who share their role in their local board 01:02:06 Ann Dorough: @SandraGiarde: Brilliant idea! 01:04:03 Leisl Moriarty: How do you get beyond introductions if it is a large group, Sandra? Ours just spend a full hour telling their name in a large circle so I cut them intentionally. They're asking for something similar again so I want to bring it back but with more of a frame 01:04:56 Sandra Giarde: Ours is small as we are a state org and have about a dozen chapters. We have facilitators (state staff) who help keep things on track. 01:05:50 Annessa Kirby: For those of you that have state chapters, how large is your staff? 01:06:17 Leisl Moriarty: entire staff is 15; I'm the only one who does CRP work. 01:06:35 Leisl Moriarty: actually that isn't true, CRP advocacy work is separated out to someone else. 01:06:41 Annessa Kirby: Sorry! What is your HQ staff that support your components? 01:06:48 Dorothy Mitchell: Entire Staff at HQ 13 CRP is 1 01:07:10 Annessa Kirby: Thx!! 👍 01:07:13 Sandra Giarde: State org with about a dozen chapters. 6.5 FTE and one dedicated to CRP but all staff connect with chapter board members based on their role. 01:08:58 Michael Maio: We have 150 Chapters in the NA footprint, and have 4 staff on the team. 01:09:43 Emily Jennings: We have 63 chapters and 5 staff, two of those are solely focused on chapter relations. The others have duties in other departements. 01:10:20 Sara Jasper: We have 28 chapters and 1 staff focused on chapter relations. 01:10:36 Anne Germain: 35 chapters and 4 staff. 01:10:52 Sarah at Billhighway: Habit #6: Think strategically and innovatively about your chapter and its legacy. CRP Action: Share research, trends & intel from the national/global perspective. Collect & share bright spots. 01:11:10 Sarah at Billhighway: Love the 10/10/10 rule, Peggy! 01:11:13 Sarah at Billhighway: 10/10/10 – Suzy Welch, biz writer: feel in 10 min, 10 months, 10 year 01:13:51 Sarah at Billhighway: Bright Spots webinar >> https://www.billhighway.co/bright-spots-whats-working-and-how-can-we-do-more-of-it-session/ 01:15:38 Sarah at Billhighway: Bright Spot articles: https://www.billhighway.co/chapter-bright-spots-proof-for-chapter-leaders-that-innovation-is-doable/ https://www.billhighway.co/let-bright-spots-shine-how-to-share-exceptional-chapter-behavior-practices/ https://www.billhighway.co/6-steps-to-identifying-chapter-bright-spots-glimmers-of-shareable-success/ 01:15:54 Sarah at Billhighway: Bonus Habit: Constantly develop volunteer and leadership talent.  Action: Promote the value of chapter volunteering and support chapters in building their succession strategy. 01:17:57 Sarah at Billhighway: Here are the 7 bad chapter habits to break and 7 better chapter habits to build: https://www.billhighway.co/7-bad-chapter-habits-how-to-break-them/ 01:18:09 Treslyn Onajoko: I would like a copy. Treslyn.onajoko@ifma.org 01:18:24 Dorothy Mitchell: I would love the executive copy doothy@smps.org 01:18:54 Linda Brookhart: linda@suaa.org 01:18:58 Sarah at Billhighway: Put your info in the chat if you'd like a copy 01:19:07 Denise Rivers: drivers@ift.org 01:19:09 Corey Mathews: Please email slides to cmathews@naifa.org 01:19:13 Annessa Kirby: please share with annessa.kirby@ahima.org 01:19:19 Rebecca Wright: Please send me a copy. Thank you! rwright@siteglobal.com 01:19:21 Dorothy Mitchell: I would love executive copy Dorothy@smps.org 01:19:22 Crystal Wallace: cwallace@caionline.org 01:19:27 Ann Dorough: anndorough@aia.org 01:19:27 Michael Maio: please share with Michael.maio@theiia.org 01:19:33 Angie Claypool: angie.claypool@himss.org 01:19:55 Ann Dorough: MS 365 has the Bookings app that is similar to Calendly. 01:20:06 Emily Jennings: ejennings@caionline.org 01:21:09 Sandra Giarde: Sandragiarde@clca.org 01:21:14 Sarah at Billhighway: CEX 2.0 Workshops Want to dive deeper into cultivating better habits for yourself & your components? Join us next month in DC or Chicago! Can’t travel? You can join virtually… Register now >> ​ April 18 in DC: https://CEXBuildingComponentSuccessWashDC.eventbrite.com​ April 20 in Chicago: https://CEXBuildingComponentSuccessChicago.eventbrite.com​ Use discount code "Webinar" to save $15 on your registration (does not apply to group tickets) - promo ends 3/22 01:22:16 Sarah at Billhighway: AGU has an amazing set up, so we have a virtual option on 4/18 in DC if you can't physically travel to be with us 01:24:01 Leisl Moriarty: Annually we offer promotions for them to use as raffle items (1 national membership 1 national conference registration). 01:24:15 Emily Jennings: We just started two new grants - Technology grant and a chapter leadership training/consulting grant. 01:24:24 Rebecca Wright: Our Foundation provides a grant to chapters for educational events. Up to $1500. 01:24:28 Thomas Ulmet: sometimes we give a token amount for winning an award. 01:24:36 Sarah at Billhighway: Would you be interested in participating in a monthly/bi-weekly CRP poll? Just 1 question to answer and receive the results 01:24:43 Leisl Moriarty: Staff are available to speak in person at no cost to them. 01:24:48 Emily Jennings: Yes! 01:24:52 Ann Dorough: Scholarship match. Also revenue share from business lines, based on number of members. (I do NOT recommend starting the second option if you don't already--big headache and utility is questionable.) 01:25:35 Leisl Moriarty: They don't know it no matter how many times we tell them. It's turnover, but baffles me when someone who's been around for 20 years doesn't know the basics. 01:26:29 Sandra Giarde: I feel ya, @Leisl! 01:26:47 Ann Dorough: GREAT discussion. Gotta bolt to a meeting. THANK YOU ALL. 01:26:56 Leisl Moriarty: 🥴 01:27:12 Chuck Salvetti: Thank you, Peggy! Good information! 01:27:20 Sarah at Billhighway: Thank you all for joining & sharing with us today! ​ Remember to check out our resources >> ​ https://www.billhighway.co/associations/resources/ ​ https://marinermanagement.com/resources ​ https://www.billhighway.co/7-bad-chapter-habits-how-to-break-them/ ​ Subscribe to our newsletters >> ​ https://www2.billhighway.co/Subscribe​ https://marinermanagement.com/resources/subscribe/ ​ 01:27:22 Elizabeth DeWolfe: Thank you! 01:27:24 Sara Jasper: Thank you! 01:27:26 Leisl Moriarty: I always come out with at least one takeaway. Thank you all! 01:27:32 Wesley Carr: Thanks so much Mariner and BillHighway! 01:27:36 Emily Jennings: Thank you! Great info! See you in person in April! 01:27:36 Sarah at Billhighway: Love to see you all - please join us in DC or Chicago next week! 01:27:37 Megan Hernandez: Thanks! 01:27:38 Rebecca Wright: Thanks, Peggy! See you in Chicago! 01:27:42 Annessa Kirby: Thank you!