00:29:06 Sarah Garrity - Billhighway: Welcome everyone! 00:29:17 Sarah Garrity - Billhighway: Hope you're staying cool today :-) 00:29:50 Sarah Garrity - Billhighway: Martha, do you have a question? 00:30:27 Sarah Garrity - Billhighway: I'm looking into the chat issue 00:30:46 Sarah Garrity - Billhighway: Okay, please let me know if you can chat in! 00:30:53 Fernando Hinojosa: Good morning! Chat works! 00:30:53 Sarah Grover: Yes! 00:30:55 Lisa-Marie Pratt: Working 00:30:55 Shelley Wales: Yep, hi all, from Kansas City! 00:30:56 Martha Huckaby: Hello from Colorado. Not steamy but pretty hot! 00:30:58 Sarah Garrity - Billhighway: Yay, sorry about that!!! 00:30:59 Kirsten Bartlett: Thanks it is working now 00:31:02 Emily Jennings: We can chat now. Hi everyone from Northwest FL! 00:31:04 Linda Norris Waldt: Hi there from Maryland! 00:31:08 Jewel Hazelton: Hello from Atlanta, Georgia! 00:31:08 Haley Jones: Hello from Old Town Alexandria 00:31:10 Anne Kreiss: We can chat now. Hi. this is Anne from Williamstown, NJ. 00:31:13 Tracy Wright: Hi from Chicagoland! 00:31:16 Erin Cohn: Hi from DC! 00:31:17 Fernando Hinojosa: Hello from Houston, TX! 00:31:19 Myra Engle: Hi from DC! 00:31:20 Ann Dorough: Hey Everyone! Working from home at Bethesda, MD. 00:31:21 Shelley Wales: 🥳 00:31:22 Monae Redmond: Hi from Chicago!!! 00:31:23 Emily LaSalle: Hello from NC! 00:31:24 Barbara Armentrout: Howdy from sunny Boca Raton Florida! 00:31:25 Eileen Lisa Weber: Hi from Madison, WI 00:31:27 Lisa-Marie Pratt: Hello from Virginia! 00:31:29 Hessa Al Maghlouth: Hi from NC! 00:31:30 Jennifer Steffan: Hello from hot SW Florida! 00:31:31 Tari Herring: Hello everyone from Alexandria, VA 00:31:32 Cheryl Goldsby: Congrats on 20 years! 00:31:39 Barbara Bloch: Hello from Washington, DC Barbara Bloch 00:31:39 Sarah Garrity - Billhighway: Hi everyone! Thanks for letting me know about the chat :-) 00:31:44 Sarah Grover: Daytona Beach, FL! 00:31:46 Aleida Fuertes: Hi from Chicago! 00:31:49 William Webber: Hello from DC! 00:31:55 Jocalyn Lombardi: Hi! From Arlington, VA! 00:32:05 Eva Przygodzki: Hi from sticky, humid Bethesda, MD! 00:32:07 Ann Dorough: Who's going to ASAE in Nashville next month? 00:32:16 Linda Norris Waldt: I'll be in Nashville-new CAE!!! 00:32:26 Belinda Sites: They don't read! 00:32:31 Sarah Garrity - Billhighway: Billhighway will be at Annual - Booth 640 00:32:43 Audrey Imes: I will be in Nashville for ASAE! I am from Cleveland, OH and work for Women in Manufacturing 00:32:43 Shelley Wales: Having to repeat myself over and over and over, lol. Nature of the beast I guess. 00:32:46 Sarah Garrity - Billhighway: We'd love everyone to stop by and stay hi :-) 00:32:50 Haley Jones: I'll be in Nashville ! 00:32:54 Barbara Armentrout: @Belinda +1, getting folks to read is hard. 00:32:54 Sarah Garrity - Billhighway: Jealous, Peggy! 00:32:58 Joshua amos: getting leaders to even open, let alone read the communication 00:33:10 Linda Norris Waldt: Challenge--they are volunteers and have trouble keeping up with communications and meetings. 00:33:14 Sarah Berke: No questions from me :) Just trying to keep my skills up 00:33:24 Audrey Imes: figuring out how to communicate 1000 things in a way that is memorable/helpful 00:33:27 Barbara Bloch: I can't agree more with those comments 00:33:27 Shelley Wales: I'm thinking about putting a note in my leader newsletter that the first person to respond gets a gift, lol. 00:33:28 Fernando Hinojosa: Having leaders engage in dialogue. 00:33:31 Sarah Garrity - Billhighway: What communication quandaries do you bring with you today? 00:34:38 abby blocker: Hi from castle rock Colorado! Looking forward to webinar. 00:34:47 Sarah Garrity - Billhighway: If you have an "Other" put it in the chat please! 00:35:08 Shelley Wales: What do you consider a "blast email" to be? 00:35:57 abby blocker: South of Denver about 30 min 00:36:12 Jennifer Habley: Is registration open for the September webinar? I don't want to miss it! 00:36:13 Lori Byerly: ARA participates in the virtual chapter board meetings; most are monthly. 00:36:43 Sarah Garrity - Billhighway: @Jennifer, not yet! But we'll send an email when it's open :-) 00:37:01 Jennifer Habley: @Sarah - thank you! :) 00:37:20 Sarah Garrity - Billhighway: You're welcome :-) 00:37:33 Rachel Grimes: quarterly Sections Call with the President 00:37:36 Sarah Grover: For 1-1 we reach out to chapters who are struggling/not meeting requirements to try and dive in and help. 00:37:41 Lori Byerly: On-demand videos: tutorials for the officer positions 00:37:50 Ann Dorough: Whenever we hold town halls, presentations, and webinars, we usually record them for on-demand playback. Certain roundtables are more sensitive and not recorded to spur honest conversations. 00:37:50 Linda Norris Waldt: We're going to try a lunch and learn about topics (advocacy, events) that specialized chapter reps will be interested in. 00:37:53 Shelley Wales: Yes haha 00:38:06 Barbara Armentrout: We got your back Peggy, and we can hear you! 00:38:28 Sarah Garrity - Billhighway: Yay, thanks Barbara! 00:38:48 Haley Jones: We do strategic planning calls with our chapter EDs and presidents. One in Jan/Feb, one in June/July/August. The first call, we review the previous year and go over their goals for the current year. The second call, we ask how things are going and if there are any resources we can provide. It's been great for relationship building with many of them (Also important to know our chapters are not under our purview, they're "affiliated" and are their own entities) 00:38:48 Barbara Armentrout: drooling? 00:39:44 Belinda Sites: Is that broken down by age/generation? 00:39:54 Linda Norris Waldt: good idea @Haley 00:40:11 Sarah Grover: @Haley I wish we had the staff to do this! 00:41:00 Jewel Hazelton: @Haley Jones I'm leading a chapter leader retreat for our chapters this week. We plan to go over goals and strategic planning. I would love to hear any tips you may have! 00:42:11 Haley Jones: Jewel my email is hjones@americanstaffing.net. Happy to share an agenda with you1 00:42:57 Barbara Bloch: Our chapters have begun setting up WhatsApp by group. They appear to respond to that very quickly. The downside is that there is a lot of clutter irrelevant to information Home office. For example they send birthday wishes, good mornings, etc. 00:43:34 Michael Molaro: Most of our chapter leaders prior to COVID never tweeted or posted on Instagram. Now they need new social media skills, 00:43:46 Michele Champion, CAE - CAMFT: Some of our chapters are using Slack rather than a Listserv 00:45:25 Belinda Sites: I think there would be some differences between habits and preferences of trade based associations vs individual professional associations. 00:45:47 Michael Molaro: We notice that blast emails sent via Informz, etc. have a much lower open rate than emails sent from my personal email. 00:46:17 Linda Norris Waldt: +1 Michael 00:46:46 Michele Champion, CAE - CAMFT: Michael, we find that too. 00:47:30 Rachel Grimes: I use mail merge - so blast emails look like personal emails to one person 00:48:30 Rebecca Wright: I use mail merge as well to individualize emails with name and chapter. 00:50:12 Shelley Wales: 👏 00:51:55 Fernando Hinojosa: better! 00:54:49 Fernando Hinojosa: 👏 00:54:56 Jennifer Steffan: Michelle love those tips! 00:54:56 Paula Aviles: Great tips! 00:54:59 Monae Redmond: 🥳 00:55:03 Sarah Garrity - Billhighway: 👏 00:55:16 Sarah Garrity - Billhighway: Thank you for sharing, Michele! 00:55:49 Sarah Grover: May I ask how large Michelle's staff is to manage 27 chapters? 00:56:09 Michele Champion, CAE - CAMFT: Staff of one. 00:56:20 Sarah Grover: thank you 01:00:35 Barbara Bloch: CAMFT has a wonderful Chapter Handbook that Partners of the Americas has modeled theirs so thank you Michelle 01:01:50 Michele Champion, CAE - CAMFT: Thank you, Barbara! Here is the link to access. CAMFT Chapter Playbook: https://www.camft.org/Membership/Chapters/Chapter-Playbook-All-in-1-Resource-Guide 01:01:53 Ann Dorough: Amen, Wes! They crave info from each other; less so from HQ. 01:04:56 Sarah Garrity - Billhighway: Thank you, Wes!!! 🙌 01:06:11 Michele Champion, CAE - CAMFT: Thank you Wes! 01:06:34 Michele Champion, CAE - CAMFT: The portion that wasn't heard at the beginning of my video: My goal in communicating with our chapter leaders are to build rapport and trust: • And in order to do so, I try not to inundate them with communications • and I organize the material in such a manner that it is: o intuitive for them to process, and o that there is a pattern to my communications 01:09:47 Linda Norris Waldt: I learn so much in 1-1 calls. I am going through calls this summer w/ leadership of each chapter and that's where the best ideas are coming from. 01:12:40 Jennifer Habley: Are these newsletters also archived online that we can see the examples? 01:13:45 Sarah Grover: Love this! 01:13:55 Anne Kreiss: I have to sign off to lead another meeting. I really enjoy these webinars. 01:13:59 Wesley Carr: We also do themed lunch and learn webcasts where we cover various areas of chapter management. 01:14:23 Sarah Garrity - Billhighway: Thanks for joining, Anne! We are recording this and will send out the recording & chat by the end of the week :-) 01:14:59 Jewel Hazelton: Great tips! 01:15:17 Sarah Garrity - Billhighway: Thank you for sharing, Jennifer! 👍 01:15:50 Shelley Wales: We do a similar leader newsletter through Informz. You can't see them online but I'm happy to email a couple of PDFs if anyone wants to see them. Shelley@GrantProfessionals.org 01:16:22 Jennifer Steffan: https://www.nigp.org/chapters/chapter-connections Copy of Leaders in the Loop in the top right box 01:16:27 Sarah Garrity - Billhighway: Love that idea, Peggy! 01:16:33 Jennifer Habley: Thank you, Jennifer! 01:16:39 Shelley Wales: Thank you Jennifer! 01:17:40 Sarah Grover: I think we have a pretty good newsletter, happy to share: https://isc2.my.salesforce.com/sfc/p/41000000eoKs/a/4N000002FBnv/QdmRSXKUyt3MGfuRE8VqQAFiBEafcPubhPisI8glnkI 01:18:09 Eileen Lisa Weber: Thank you. 01:18:35 Lori Byerly: subject line recommendations. We try to be creative but use ARA in the beginning of each. 01:19:17 Fernando Hinojosa: Have to join another meeting. This was fantastic! Looking forward to the recording so I can share notes with colleagues. 01:19:31 Sarah Grover: Thank you, we are staff of 2.5 with 151 chapters 01:19:33 Sarah Garrity - Billhighway: Thanks for joining, Fernando! 01:19:38 Lauren Hensley: How do you handle chapters that are unwilling to share their resources with their fellow executive directors? 01:19:52 Shelley Wales: I sometimes put [Action requested] as part of the subject when necessary. 01:20:16 William Webber: +1 Shelley! 01:20:28 Eva Przygodzki: If appropriate - I try using humor in subject line 01:20:44 Barbara Armentrout: and keep your word -- if you say it's important it must be. 01:21:01 Wesley Carr: Good point Barbara 01:21:59 Hessa Al Maghlouth: Apologies that was by mistake 01:22:39 Shelley Wales: I was going to say BethZ haha 01:22:47 Sarah Garrity - Billhighway: Subscribe to Beth Z 01:22:59 Shelley Wales: She's online as Your Nerdy Best Friend 01:23:16 Sarah Garrity - Billhighway: https://yournerdybestfriend.com/ 01:23:35 Eva Przygodzki: my most recent reminder about submissions for chapter award form was " And the winner of the 2022 Gold ACE" 01:24:17 Barbara Armentrout: not sharing probably flows from not trusting so what Wes describes is a great option. 01:24:54 Lauren Hensley: This is all VERY helpful! Thank you! 01:25:21 Peggy Hoffman: Emily did you your hand up? 01:25:41 Emily Jennings: I was an accident if so. 01:26:06 Eva Przygodzki: "Good riddance 2020" was my subject line for one of the last 2020 emails. 01:26:07 Peggy Hoffman: Coolio - you all have great communications! 01:26:23 Shelley Wales: @Eva, LOL!! 01:27:03 Emily Jennings: We are actually putting together a taskforce of chapter leaders to help us review what and the way we communicate. I am gaining some great ideas here. 01:27:18 Shelley Wales: Ooo, that sounds interesting Emily! 01:27:22 Haley Jones: @Eva I need to send a chapter award reminder today; I may steal that one lol 01:27:36 Ann Dorough: Great insights, everyone! 01:27:45 Lisa-Marie Pratt: This was amazing (as always) - Thanks everyone! 01:27:54 Sarah Grover: Love the chapter calls by chapter size 01:28:07 Shelley Wales: I'm going to think on what Wes said about articulating how their actions contribute to the mission and use that to frame my communications. 01:28:25 Rachel Grimes: Consistent communication - an email between the quarterly calls with the president 01:28:36 Sarah Garrity - Billhighway: Thank you all for joining! Enjoy the rest of your Wednesday :-) 01:28:40 Sarah Grover: Great insights! 01:28:40 Emily Jennings: Thank you!! 01:28:40 William Webber: YAHOO!!!! Thank you!! 01:28:41 Shelley Wales: 👏👏 01:28:42 Haley Jones: 👏🏾 01:28:44 Sarah Garrity - Billhighway: Yes, thank you Wes, Jennifer & Michele!!! 01:28:44 Linda Norris Waldt: Yay! Thanks for the tips! 01:28:45 Michele Champion, CAE - CAMFT: Peggy, thank you again for the opportunity! 01:28:47 abby blocker: Thanks 01:28:48 Barbara Armentrout: 👋 01:28:48 Martha Huckaby: 👏 01:28:48 Jennifer Habley: 👏 01:28:48 Chris goyette: Thank you so much!!! 01:28:51 Keith Cooke: thank you!!!!! 01:28:52 Erin O'Sullivan: Thank you! 01:28:53 Linda Snell: 👏 01:28:54 Kristin Barnard: Thank You! 01:28:57 Paula Aviles: 👏 01:29:00 Rachel Grimes: 👏 01:29:04 Shelley Wales: Go read the Conversation Starters throughout the Benchmarking Report!! 01:29:05 Rachel Grimes: thank you 01:29:20 Sarah Garrity - Billhighway: https://www.billhighway.co/2022-chapter-performance-benchmarking-report/ 01:29:26 Sarah Garrity - Billhighway: We'll share the recording soon! 01:29:43 Sarah Garrity - Billhighway: Thank you!!! Thank you!!! 01:29:45 Erica Smedley Cox: Thank you! 01:29:51 Martha Huckaby: Thank you! So helpful, as always. 01:29:52 Haley Jones: thanks! 01:29:54 Keith Cooke: 👏 01:29:57 Rudy Magana: ✌️