6 HABITS TO BUILD IN YOUR COMPONENTS (& FOR CRPS) Webinar Transcript 3-15-23 1 00:00:03.180 --> 00:00:17.440 Peggy Hoffman | Mariner: There we go, so we are officially getting started right here. Do know, we oftentimes get this question that we will share the slide deck, the chat and the recording. Hence why we're doing this in the follow up email. 2 00:00:17.440 --> 00:00:44.120 Peggy Hoffman | Mariner: And I wanna a quick reminder and throw in chat. Are you a cie thinking about becoming a cae. In either case you will get one cae credit. But I know we just had some fabulous folks that we celebrated last last month, who had just gotten their caes so good to know that you can get one credit. I believe we get 5 credits when you come to the workshop. Is that right, Sarah? She'll throw that in there. 3 00:00:44.120 --> 00:00:53.570 Peggy Hoffman | Mariner: and and finally, just know that we will send out a post Webinar 7. So, survey we're always looking for what you want to hear about. 4 00:00:53.570 --> 00:01:22.510 Peggy Hoffman | Mariner: So who's this? We that I keep talking about this? We is the dynamic duo of Bill Highway and mariner you have today with you the lovely Sarah from Bill Highway and the lovely Peggy from Mariner. But we have been doing these. We realized for 5 years. Now we've got an incredible archive of of webinars which you can access on the Bill highway and the mariner sites. 5 00:01:22.590 --> 00:01:28.540 Peggy Hoffman | Mariner: So just really want to thank you for joining us today on behalf of both Bill, Highway and mariner. But 6 00:01:29.420 --> 00:01:55.280 Peggy Hoffman | Mariner: one of the things that we always like to let you know is that in that post Webinar survey. If you would like to talk with either Bill Highway or men, or just to maybe just a quick question. Just go ahead and check that, and we'll be happy to make sure we come back around to you so that you can ask the questions about this administrative support. You can ask the questions about training and and other support. 7 00:01:56.100 --> 00:02:01.990 Peggy Hoffman | Mariner: But what brings us here today? We really 8 00:02:02.010 --> 00:02:07.210 both Sarah and I have both been reading James Clear's book atomic habits. 9 00:02:07.210 --> 00:02:30.340 Peggy Hoffman | Mariner: and it's really very. It's been very inspiring for me, and I know that it's been inspiring indeed for for Sarah, and we really feel that maybe this quote would be a great way for you to start your next chapter leader communications or component their communications, or maybe even maybe even your your your chapter Leader training 10 00:02:30.340 --> 00:02:40.060 Peggy Hoffman | Mariner: bottom line. When the systems that is the processes, the mindset, the traditions, the practices, are outdated or ineffective. 11 00:02:40.260 --> 00:02:48.690 Peggy Hoffman | Mariner: Our chapters are gonna fall into bad habits. And it's those bad habits that the end of the day are going to inhibit where they can go right. 12 00:02:48.690 --> 00:03:07.900 Peggy Hoffman | Mariner: We believe, based on the research that this is exactly what has happened to our chapters. We keep talking about that They they they're not doing the checklist, or they're not looking at their data, but what we really think it's the habits that that they have built, and many of them are are old, if you will. 13 00:03:08.480 --> 00:03:25.710 Peggy Hoffman | Mariner: old-fashioned, and so they can't weather the ups and downs. Think Covid think limited number of volunteers. So we wanted to spend some time today talking not so much about the bad, but the good habits that will make a difference. 14 00:03:25.710 --> 00:03:35.360 Peggy Hoffman | Mariner: And so, in order for us to do that, though I want to take us through a real quick look at what we have identified as the 15 00:03:35.840 --> 00:03:49.400 Peggy Hoffman | Mariner: habits that got chapters in crisis. Now we can really recognize that these fall into into 2 buckets. The first bucket is what I'm going to call the strategic habits, and there are really 5 habits in this category 16 00:03:49.400 --> 00:04:06.270 Peggy Hoffman | Mariner: that we need to help chapters unlearn. It's the habit around the habit around how they're doing their planning and resource allocation. It's the habit around this idea of focusing on the here and now, and not really looking to see. 17 00:04:06.270 --> 00:04:25.400 Peggy Hoffman | Mariner: I'm not really looking to see what's down the road. It's the habit that is truly a reliance on copy and paste. Now, these first 3 habits really locks in what I'm. Going to refer to as worn out events and activities which do nothing to drive member engagement at that component level. 18 00:04:25.740 --> 00:04:36.190 Peggy Hoffman | Mariner: But it's also this idea of an over reliance on the same leaders, and not having an effective volunteer development and leadership succession planning 19 00:04:36.190 --> 00:04:51.600 Peggy Hoffman | Mariner: these last 2 habits means that they're taking shortcuts and some of the decision making shortcuts and some of the planning shortcuts indeed, and some of the admin policies and procedures, and it means that there are stable ideas. So we 20 00:04:51.600 --> 00:05:00.940 Peggy Hoffman | Mariner: probably I could I that I could see some heads nodding if we were all on video, the second bucket are the more operational things that get them in the way. 21 00:05:01.410 --> 00:05:02.320 Peggy Hoffman | Mariner: Now. 22 00:05:02.320 --> 00:05:24.310 Peggy Hoffman | Mariner: maybe you might say some of the ones we just talked about are operational, but these are truly operational. It's weak financial policies that they lean on right. So now we're seeing financial mismanagement. We're seeing, snagging in in in fishing and scans. But very, very importantly, we are seeing Folks have compliance issues right 23 00:05:24.310 --> 00:05:29.430 Peggy Hoffman | Mariner: week. It practices which has we? We've told. 24 00:05:29.430 --> 00:05:56.080 Peggy Hoffman | Mariner: heard stories and repeated those stories of the inability to recover to critical data, so not understanding and not following and not having to follow good, it practices. It is problematic, and and really it's the legal stuff. It's a mumble jumble. They just put it over here that understanding their legal role, and they're not developing a habit of assuring that they're in full compliance. 25 00:05:56.080 --> 00:06:22.060 Peggy Hoffman | Mariner: I think the biggest thing we see coming out of this are poorly written contracts to get them into trouble with, you know, with with requirements, with be, you know, minimums and and things like that where they just don't quite understand what they put themselves into, because their habit is not being able to understand the ramifications there. And finally, I think this one is really critical, because what we saw folks 26 00:06:22.060 --> 00:06:40.070 Peggy Hoffman | Mariner: not able to pivot as quickly coming out of the Covid. So it really stalled recovery from disasters. So what can we do? We could sit here and try to talk to our leaders about the bad habits we could try to see if we could get them to, we to unlearn them. I'm gonna suggest. 27 00:06:40.150 --> 00:06:46.730 Peggy Hoffman | Mariner: Probably the better thing for us to do is to say, how do we just help them build 28 00:06:46.910 --> 00:06:50.390 Peggy Hoffman | Mariner: habits that are going to make a difference now 29 00:06:50.850 --> 00:07:18.930 Peggy Hoffman | Mariner: we in our own mind. We sat down and we said, okay, Well, okay, if if we want to help chapters replace or get rid of those unhealthy habits, what are the habits we want. What are the healthy habits we want on? So we have an incredible blog post that Sara will go ahead and throw in the chat for you, which gives you some more details. But I wanted us to focus on 6 of the habits 30 00:07:18.930 --> 00:07:22.360 Peggy Hoffman | Mariner: so that we could spend a little bit of time today 31 00:07:22.380 --> 00:07:32.540 Peggy Hoffman | Mariner: talking about? How do we change the bad habits? How do we have them? Unlearn it? By S. By really focusing on helping them learn better habits? 32 00:07:32.650 --> 00:07:45.720 Peggy Hoffman | Mariner: Yes, it's a it's a combination of a word choice shift, maybe, but it's also going to ship the focus of our training and our communications 33 00:07:45.860 --> 00:07:56.990 Peggy Hoffman | Mariner: rather than focusing on. This is what you did wrong, or this is what I need you to do. We're focusing on building them the muscles to be able to do the right thing. 34 00:07:57.520 --> 00:08:06.800 Peggy Hoffman | Mariner: Yes, and absolutely. That's exactly my point. I love it. Thank you. We want to replace a bad habit with a good one. Right? 35 00:08:06.840 --> 00:08:11.750 Peggy Hoffman | Mariner: So let's dive in and use the chat. We always say this, Use the chat 36 00:08:11.770 --> 00:08:28.050 Peggy Hoffman | Mariner: First of all, you're gonna get a You're gonna get a copy of it. So when you throw in resources or pearls of wisdom or ideas, all that's gonna come back to you, so let's use the chat as yet. Another part of our learning process here in the Webinar. So. 37 00:08:28.370 --> 00:08:41.140 Peggy Hoffman | Mariner: And if you have examples of a chapter that does any of these habits go ahead and throw that in there, or example how you're supporting the habit. Throw that in here. So we can really help each other. Build these habits. Let's jump right in. Okay. 38 00:08:41.250 --> 00:09:01.360 Peggy Hoffman | Mariner: So the first habit that I wanted to address is this notion that really comes from trying to do too much? And when we try to do too much. We're now asking our volunteers for more than they can give it. A little bit of a chicken and an egg, or I would say, you sort of. Get on this we on, and you're just running to try to keep up. 39 00:09:02.210 --> 00:09:21.050 Peggy Hoffman | Mariner: The habit is for us to embrace. Have our chapters embrace. This idea of really right sizing what they're trying to do, really right, sizing right down to the leadership job description. So it's things like restructuring to embrace AD hoc volunteering. 40 00:09:21.650 --> 00:09:44.100 Peggy Hoffman | Mariner: connecting with headquarters and saying, what do you have? It's available? How do we leverage collaborate rather than duplicate? How do we sunset activities that no longer serve us. So what's the process that we're constantly looking at and saying, what can we sunset right? So it's it's really about helping them 41 00:09:44.100 --> 00:09:56.110 Peggy Hoffman | Mariner: go through a different process right from the top of of how are we organizing ourselves? And are we organized to get the stuff done that we need to get done? I think that 42 00:09:56.110 --> 00:10:10.570 Peggy Hoffman | Mariner: and a a a huge part of this is us having to again develop this habit as opposed to reliance on checklist, because checklists are going to get us in in the problem here, particularly with item item number one. 43 00:10:10.570 --> 00:10:30.340 Peggy Hoffman | Mariner: So very specifically what might be your action as a crp your action could be to change that list of must do. But maybe there's also where you begin to say, how can I provide administrative services that take stuff off the shoulders 44 00:10:30.370 --> 00:10:43.830 Peggy Hoffman | Mariner: or simplify their ability to make decisions, say around sunsetting activities that allow them to more intuitively reach out and leverage what's available? 45 00:10:43.930 --> 00:10:47.350 Peggy Hoffman | Mariner: So the admin services 46 00:10:47.420 --> 00:10:58.550 Peggy Hoffman | Mariner: we could be, for example. And actually, you know what, Before I give that example, let me go ahead and find out what support services you were already giving them. I'm gonna go up here to my my 47 00:10:59.020 --> 00:11:03.970 Peggy Hoffman | Mariner: thing. Hang on 1 s. I've got something in the way there all right. 48 00:11:08.210 --> 00:11:09.240 Peggy Hoffman | Mariner: There we go. 49 00:11:09.500 --> 00:11:29.500 Peggy Hoffman | Mariner: getting to my polls. I had to move some things out of the way. I want to launch this first call, because I think what i'm talking about here in terms of how you can help is the kinds of support services that help them right size. So here's just a whole bunch of list of types of support that that people offer chapters. It actually is. 50 00:11:29.500 --> 00:11:44.430 Peggy Hoffman | Mariner: It's also was asked in the in the benchmarking report. But I wanted just to get a sense from you. Any of these items can really support developing a habit around right sizing the activities. 51 00:11:44.430 --> 00:12:12.000 Peggy Hoffman | Mariner: Whether it is something around this idea of of of the shared database which gives you data on engagement. And what really we need to do versus what we think we need to do website hosting where it allows you to be able to co-market and really put out there in front, where there are things that that are duplicative versus things that are singular. 52 00:12:12.980 --> 00:12:23.210 Peggy Hoffman | Mariner: I have to brag on Nigp. They They just launched a a website solution for their chapters. 53 00:12:23.210 --> 00:12:42.550 Peggy Hoffman | Mariner: and they have a wonderful part here where they are, where where the National Calendar feeds right next to the State calendar, and really allows folks to see the whole picture. So the State doesn't have to duplicate, which is really great, but it also minimizes 54 00:12:42.550 --> 00:12:50.010 Peggy Hoffman | Mariner: the effort that a chapter has to do to Co. To co-market a particular vet 55 00:12:52.180 --> 00:13:11.850 Peggy Hoffman | Mariner: Oh, I love that crystal I love that you have provide as a membership to all pay Chapter execs, because that's helping the chapter Exec. Understand and be able to look to the future in a way that that supports the board being able to do that. 56 00:13:13.430 --> 00:13:17.770 Peggy Hoffman | Mariner: Oh, Corey, I would love 57 00:13:18.330 --> 00:13:20.130 Peggy Hoffman | Mariner: to talk with you 58 00:13:20.130 --> 00:13:48.780 Peggy Hoffman | Mariner: separately. Corey sent me a message just didn't show up for you, but they have an Amc. To provide chapter management. So, Corey, if we could talk afterwards, I've got somebody who's asking about that, and would love to talk to someone else. So if that would be okay, I would love to do that. So i'm gonna end the poll and share the results. So, not not unexpectedly. You know the the services you're offering 10 to skew into collection and invoice and website hosting. 59 00:13:48.780 --> 00:14:05.780 Peggy Hoffman | Mariner: and there is still, though robust response to virtual meeting software access and license which we saw, of course, increase over Covid. But the the email marketing is also another piece that allows folks to to take some stuff off the shoulders 60 00:14:05.780 --> 00:14:21.920 Peggy Hoffman | Mariner: and allows them to focus. So we're gonna come back to this. But I I my My answer is other services. Thank you, thank you, Sarah, and if you could just tell us what other services you, it just throw something in chat. So we so we have an idea of that. All right. 61 00:14:23.280 --> 00:14:25.610 Peggy Hoffman | Mariner: let's talk about habit. Number 2 62 00:14:27.230 --> 00:14:32.560 Peggy Hoffman | Mariner: nice liesel. Thank you for sharing that. Let's talk about habit. Number 2, 63 00:14:33.090 --> 00:14:51.820 Peggy Hoffman | Mariner: and this is a habit that I think would really be to benefit you all pretty tremendously if we could build a habit to get there. Our chapter leaders to stay in touch with you as well as the Chapter leader community. You know this it's like getting them to to 64 00:14:51.820 --> 00:15:08.620 Peggy Hoffman | Mariner: habitually schedule quick check-ins with you, getting them to build regular contact, getting them to use the Chapter Leader discussion group getting them to solicit feedback, a a a teaching them to solicit feedback and input on advice and programs 65 00:15:08.620 --> 00:15:17.210 Peggy Hoffman | Mariner: from from Members right, but also just throw something out there to the Chapter leader world and say, what? What? What are the possibilities. 66 00:15:17.830 --> 00:15:37.150 Peggy Hoffman | Mariner: We had a. We had a couple of things in the past on getting chapters to spend more time getting leaders to to reach out one of the things we did not long ago was 3 crp sharing secrets on what they do for communication, and each one said They have more vibrant connection on there on their 67 00:15:37.150 --> 00:15:46.230 Peggy Hoffman | Mariner: chapter component leader online discussions and sharing because they reach out. So my suggestion is. 68 00:15:46.510 --> 00:16:05.750 Peggy Hoffman | Mariner: if we want them to reach us, we have to reach out to them. So i'm gonna suggest that we really have to say, pick up that phone and have a real time conversation to teach them. I know your volunteer leaders are super super super busy. That we all know that 69 00:16:05.750 --> 00:16:11.070 Peggy Hoffman | Mariner: the question is, the question is. 70 00:16:11.340 --> 00:16:12.540 Peggy Hoffman | Mariner: is that 71 00:16:12.750 --> 00:16:16.330 Peggy Hoffman | Mariner: that that lack of having that habit 72 00:16:16.400 --> 00:16:22.660 Peggy Hoffman | Mariner: really creating their inability to be successful. And I would say, yes. 73 00:16:22.680 --> 00:16:29.260 Peggy Hoffman | Mariner: the ideal generation. If you have a somewhat stale board, you can still get fresh ideas from other chapter leaders. 74 00:16:29.290 --> 00:16:37.880 If you're struggling with the efficiency of something, you can still get support from other Chapter leaders by mimicking or following what they're doing right. 75 00:16:38.120 --> 00:16:41.500 Peggy Hoffman | Mariner: But let's. Let's reach out to them. Okay, Number 3. 76 00:16:46.160 --> 00:16:50.960 Peggy Hoffman | Mariner: Number 3 is all about learning and playing by the rules 77 00:16:50.990 --> 00:17:07.579 Peggy Hoffman | Mariner: it. This is sort of a compound habit, right? Because one of the things that we're talking about is moving away from having to be nagged, and you all do a fabulous job with nagging, but move away from 78 00:17:07.579 --> 00:17:24.720 Peggy Hoffman | Mariner: from them, being reactive to being proactive. And so this really means that they are keeping their own compliance. Checklist. One of the things that I had talked with when I was doing some chapter coaching last year for another organization. 79 00:17:24.730 --> 00:17:27.420 Peggy Hoffman | Mariner: One things we would go through was. 80 00:17:27.450 --> 00:17:45.510 Peggy Hoffman | Mariner: How are you. How are you staying up to date on what's happening in the chapter, and we would coach them. One of the habits we would coach them is on. What? What are you doing to make your job easier? So you don't have to store everything up here but that you're able to. But you're able to be pro active when we talked about. 81 00:17:45.510 --> 00:18:15.500 Peggy Hoffman | Mariner: You know this whole idea of of, of of calendar reminders, and and we built for one they we built out just using Google right and and the Google Drive, and being able to put things on the calendar that were reminders right back in the day for another group that I that I managed. We just did a spreadsheet and all of the dates, and and on the spreadsheet they filled into a master thing that had that high 82 00:18:15.500 --> 00:18:19.110 Peggy Hoffman | Mariner: highlighted. Because you can put you can. 83 00:18:19.290 --> 00:18:32.270 Peggy Hoffman | Mariner: You can use formatting. It would highlight upcoming dates, whatever you're doing. We're talking about developing the habit of knowing what's coming down the road, so you can be proactive. 84 00:18:32.280 --> 00:18:49.060 Peggy Hoffman | Mariner: I think the other element, though, is, is, is understanding what training would be useful and necessary and bookmarking easy tips to return to when you need a refresher. So building that habit essentially building the habit of I would call this 85 00:18:49.060 --> 00:18:57.300 Peggy Hoffman | Mariner: reminders that trigger behaviors right reminders that trigger behaviors. 86 00:18:57.420 --> 00:19:05.710 Peggy Hoffman | Mariner: Yes, oh, and I love this. I don't know if that's a sample that somehow you can tell show us. But that would be very cool to see that example. 87 00:19:07.010 --> 00:19:35.440 Peggy Hoffman | Mariner: And, Corey, I I just happen to notice your your really cool idea of putting chapters in peer groups or cohorts of similar population. So what i'd love to hear a little bit more about, and maybe you can do that in in chat is, I know a number of associations do that kind of thing. But how organized is it in terms of you really helping them tap into those cohorts? So if there's any other intel you can put in that in the in the in the 88 00:19:35.440 --> 00:19:51.470 Peggy Hoffman | Mariner: chat perfect. But I think also maybe you and I maybe could enjoy a call, because it's a couple of things i'd love to learn. And by the way, I mentioned that, and I just want you all to know that I pick up the phone and call me if you have something to share that I can get out to the community right? 89 00:19:51.470 --> 00:20:07.440 Peggy Hoffman | Mariner: Okay. But what can you do. I think it's doing what you're doing to a certain degree. Many of you already have compliance, checklist, and calendars. Many of you have a simple tips and and easy to find resources. But I want you to develop the habit by getting them 90 00:20:07.570 --> 00:20:15.200 Peggy Hoffman | Mariner: to have triggers. Okay, but I I think n probably we're doing a lot. But have we? Then close that loop if you will. 91 00:20:16.150 --> 00:20:16.920 Peggy Hoffman | Mariner: All right. 92 00:20:16.950 --> 00:20:23.480 Peggy Hoffman | Mariner: Habit Number 4 is to put everything in writing or video. Okay. So 93 00:20:24.140 --> 00:20:42.870 Peggy Hoffman | Mariner: you know, this is where finding a centralized admin support service, something like like the like the Bill highway product, for example, and there are the ones out there, but something go highway. What it does is it's, simplifies and standardizes quite a few. 94 00:20:42.870 --> 00:21:05.710 Peggy Hoffman | Mariner: quite a few procedures or processes which in turn really make sure that we're all doing it the same way. So we can learn from each other. We develop our own vibrant user group to problem solve and plus it takes pressures off of volunteers, and generally makes information more shareable, and it makes training easier, right? 95 00:21:05.770 --> 00:21:16.630 Peggy Hoffman | Mariner: So the habit we want them to get into are things like documenting your sops, having current volunteers update 96 00:21:16.690 --> 00:21:28.720 Peggy Hoffman | Mariner: policies and procedures as they do the job. So we did that with one of the groups here, we every obviously everything's in word. But it was in a Google. It was in Google, Doc. 97 00:21:28.930 --> 00:21:46.620 Peggy Hoffman | Mariner: and the idea was your job. You had to job your Your job was to do the job right. But your job was also to notate or annotate the the the the policy, or the procedure that you were following in real time that way we were constantly refreshing it right 98 00:21:46.620 --> 00:21:59.190 Peggy Hoffman | Mariner: now. This idea I stole actually from when I was in the Trade Association. We had a staff member, and we were looking for. If the the purpose was twofold looking for efficiencies. 99 00:21:59.460 --> 00:22:11.790 Peggy Hoffman | Mariner: plus, we had a number of people because we were a smaller staff who who owned jobs, and no one knew they were doing so. We had a new staff member come on, and she shadowed. 100 00:22:11.870 --> 00:22:15.670 Peggy Hoffman | Mariner: notating everything the person did to get their job done. 101 00:22:15.690 --> 00:22:29.720 Peggy Hoffman | Mariner: and then we were able to find some efficiencies. But we were also able to cross train. So my point being is, let's make sure. Let's make sure that we're developing. And then this habit 102 00:22:29.760 --> 00:22:35.110 Peggy Hoffman | Mariner: to it's part of the job right? So they're not. We're not trying to do this after the fact. 103 00:22:35.200 --> 00:22:54.170 Peggy Hoffman | Mariner: I let's teach them maybe just good video message with with, with with hand down with with that can be hand down from from person to person. So again, the action we can take a cr piece is probably something most of you what you are already doing. You're creating templates. You're creating checklist. 104 00:22:54.170 --> 00:23:02.520 Peggy Hoffman | Mariner: and where you are, because we already asked You're offering some office management systems to automate procedures. Just double down on those elements 105 00:23:02.550 --> 00:23:10.840 Peggy Hoffman | Mariner: because it's it's it's when we help them see the value of this. I believe that it helps them develop that habit 106 00:23:12.100 --> 00:23:30.550 Peggy Hoffman | Mariner: Number 5, and I see that we are going to get a copy of of of and's a calendar which is great, and this is the way to do it. Folks just, wanna you know. Throw it out in the chat that there's something to share, and it's easier for you to share it with Sarah or me. Please do that, and we can obviously share the community. 107 00:23:30.690 --> 00:23:58.290 Peggy Hoffman | Mariner: But Chapter 5 is really dedicating time to learning right. What we really want them to do is to is to embrace the fact that they don't know everything and embrace the fact that the training at a particularly on a time on a on a as needed basis can really optimize their experience. So we're really talking about considering things like. 108 00:23:58.590 --> 00:24:04.080 Peggy Hoffman | Mariner: And this is important. One is to assess their leadership skills and leadership, or, you know. 109 00:24:04.120 --> 00:24:06.310 Peggy Hoffman | Mariner: operational skills. But 110 00:24:06.400 --> 00:24:20.340 Peggy Hoffman | Mariner: and and and then target and then target areas to learn more about. So when I do staff layers on training for associations, one of the things that we do is we come in, and the very first thing we do 111 00:24:20.340 --> 00:24:44.950 Peggy Hoffman | Mariner: is put all the staff through this a simple staff assessment, and it's based on the key conferences, for for staff lay as on, or a volunteer manager, and we and we go through this key competencies, and we get folks to grade on them to grade themselves on it in a way that is not making you feel badly. But it is then helping, because then we highlight. This is the training that's going to be most supportive for you. 112 00:24:44.950 --> 00:24:51.630 Peggy Hoffman | Mariner: So I think that one of the critical things we can do is to start by not making it sound like you're not 113 00:24:51.890 --> 00:24:56.200 Peggy Hoffman | Mariner: qualified, or there's a problem, or you've got a weakness. But 114 00:24:56.580 --> 00:25:11.300 Peggy Hoffman | Mariner: we can help you use your time and learning most effectively by having you do a assess your leadership, because, but also, by the way, helps you really identify where you and the Association should invest in training. 115 00:25:11.300 --> 00:25:16.610 Peggy Hoffman | Mariner: But I think it's also about helping them develop a habit of understanding what training is available. 116 00:25:17.550 --> 00:25:25.880 Peggy Hoffman | Mariner: thinking in terms of how do we? How do we build learning in the in it. It it build learning into the 117 00:25:25.880 --> 00:25:42.050 Peggy Hoffman | Mariner: into, the the chapter, or a component itself. 2 options. One is, if you have a boot camp, and it's a regular thing. It allows new volunteers to really understand, and if you build learning into your board meetings, it keeps 118 00:25:42.050 --> 00:25:57.930 Peggy Hoffman | Mariner: it. It. It keeps that learning going. Now, both of these options are really designed for us to say that learning is important. It's also a benefit of being highly engaged in this chapter, or a component because it's a benefit. 119 00:25:57.930 --> 00:26:26.650 Peggy Hoffman | Mariner: We're gonna bring it to you. The Nigp Florida, a Tampa Florida chapter does an amazing boot camp which is open to just about everybody who raises their hand to volunteer in any position, and it's a day where you are just in the room with a lots of engaged volunteers, and you're all learning, and you're seeing that one of the advantages of being a volunteer is getting to learn new skills. 120 00:26:26.890 --> 00:26:56.880 Peggy Hoffman | Mariner: plus it's easier to be a volunteer when everybody knows what the job is, and you understand the jobs that everybody else is doing. I mean it's just it's just amazing, and I bet some of you have chapters that are doing boot camps as well, but it's just I just to me it is a it's a great example of of taking the time to to learning, and when you build learning into board meetings it could be anything. It could be the latest app that the national has. Let's all sit around and learn how to use 121 00:26:56.880 --> 00:27:09.350 Peggy Hoffman | Mariner: use it right. It could be the latest membership trends that came down could talk about different preferences or or things that we're learning. And and in doing that. 122 00:27:09.640 --> 00:27:14.910 Peggy Hoffman | Mariner: and in doing that you would be able to sit there and say, okay, so 123 00:27:14.940 --> 00:27:15.800 Peggy Hoffman | Mariner: hmm. 124 00:27:15.840 --> 00:27:23.430 Peggy Hoffman | Mariner: Let's have a conversation around this right? So this habit is really about dedicating 125 00:27:23.870 --> 00:27:41.670 Peggy Hoffman | Mariner: time to learning and helping folks build the time in build that habit. So So the I think that this action we can take as crps, which which again, this is what we're trying to do is to help you find the action within. This 126 00:27:42.040 --> 00:27:58.590 Peggy Hoffman | Mariner: is dose out learning, and easily and easily consume chunks. I think some of you are doing this, but I also think we're still have a reliance on getting people to come to us for training as opposed to having the training available on demand. 127 00:27:58.590 --> 00:28:12.490 Peggy Hoffman | Mariner: just talking, actually with another with another Crp, who is trying. Who is looking at what? How can, how can, how can she develop some short videos? And we talked about some options around that. And 128 00:28:12.940 --> 00:28:24.080 Peggy Hoffman | Mariner: the idea here was when someone needs to know X. How can I make sure that that video or that it's kind of be more than a tip sheet, I think, but that you know that piece of that training piece. 129 00:28:24.390 --> 00:28:37.080 Peggy Hoffman | Mariner: It gets me around the curve around the learning curve so so quickly. I think it's also expanding access to your leader development. How many of you go ahead and put in chat. 130 00:28:37.120 --> 00:28:42.770 Peggy Hoffman | Mariner: How many of you have a leadership development 131 00:28:42.890 --> 00:28:51.610 Peggy Hoffman | Mariner: for anybody who is volunteering at a chapter as opposed to oftentimes many times. The Leadership Conference, for example. 132 00:28:51.630 --> 00:28:56.850 Peggy Hoffman | Mariner: is open to President President elect sometimes just to officers. 133 00:28:56.860 --> 00:29:03.840 Peggy Hoffman | Mariner: I've seen it where you'll do webinars for membership chairs or education chairs. But do you do? 134 00:29:04.040 --> 00:29:11.240 Peggy Hoffman | Mariner: Do you do leadership training that is open to the broadest part of volunteering 135 00:29:13.640 --> 00:29:14.460 Peggy Hoffman | Mariner: great. 136 00:29:15.710 --> 00:29:19.010 Peggy Hoffman | Mariner: So so far, we're trending to the nose. 137 00:29:22.780 --> 00:29:25.680 Peggy Hoffman | Mariner: So i'm seeing 138 00:29:30.450 --> 00:29:33.920 Peggy Hoffman | Mariner: i'm just catching up. So keep keep keep bringing in. Keep bringing it in. 139 00:29:37.680 --> 00:29:48.270 Peggy Hoffman | Mariner: Okay, so Rebecca says she offers training for all chapter leaders. I happen I know a little bit about what they do, but Rebecca throw if you wouldn't mind in chat. 140 00:29:48.400 --> 00:30:01.160 Peggy Hoffman | Mariner: Just any little tidbit about that in terms of Are those virtual end in person. Is it by category, or you do do do? Here's a Here's Here's the leadership training. Everybody should come. 141 00:30:04.390 --> 00:30:16.240 Peggy Hoffman | Mariner: Okay, Wes: thank you for sharing that's exactly what the over Crp was asking. I think I probably should connect the 2 of you. Maybe i'll. I'll look to do that, because I think that sometimes we 142 00:30:16.850 --> 00:30:28.370 Peggy Hoffman | Mariner: we reinvent the we reinvent the wheel here as crps as opposed to stealing from each other. I mean stealing because it's good stuff, right, and not stealing steel and getting permission, of course. 143 00:30:31.230 --> 00:30:45.040 Peggy Hoffman | Mariner: Okay. So I think it's really interesting. So i'm gonna put in here that we have a future leadership group that does its own training. One of the interesting things i'm doing right now with another organization is we i'm lead. I'm the facilitating the year long leadership license. 144 00:30:45.190 --> 00:30:58.880 Peggy Hoffman | Mariner: And one thing that we ultimately did was, we said we wanted to fill this with emerging leaders in the, in, the, in the regional, or the or the the state, regional or local level. 145 00:30:58.880 --> 00:31:08.760 Peggy Hoffman | Mariner: so that we were getting this wonderful blend. Now they're a tripartite organization, so it's a little bit easier for them to do that. But I do think that we. 146 00:31:08.810 --> 00:31:28.510 Peggy Hoffman | Mariner: our organizations, will invest in future leadership groups, but they often don't do the same level of investment in chapter leaders. And yet, if your board is a representational board having the leadership development at that local level is 147 00:31:28.610 --> 00:31:44.880 Peggy Hoffman | Mariner: paramount to having an effective board at the national level. So just as it just as a thought, there. Okay, well, and actually, Nick, that that that conjures up a question I another poll. We're going to get a little bit more. Get he? Find out what other folks do on that as well. 148 00:31:47.230 --> 00:32:05.030 Peggy Hoffman | Mariner: Okay, so I like, and your your approach is this idea of free ticket for a limited number per chapter, but anybody can attend. So that's what an igp does. We just did theirs in February, in the warm, warm St. Louis. Not. 149 00:32:05.030 --> 00:32:07.540 It was a fun fun fun conference. 150 00:32:07.660 --> 00:32:19.310 Peggy Hoffman | Mariner: but the one thing they can do anybody can come but the but the initial, the next initial fees or grants is, is is is limited to a a certain number. 151 00:32:19.310 --> 00:32:35.040 Peggy Hoffman | Mariner: and that and actually let me let me let me talk about the An Ig piece program 1 one time. I think this is a real interesting concept to the point about the and made about. They have a future leadership group, just its own training. 152 00:32:35.130 --> 00:32:47.990 Peggy Hoffman | Mariner: What Nigp did differently this year was they created a leadership summit and their leadership. Summit had 3 tracks. All of us met in the morning that Leadership training. One day it was on. 153 00:32:48.130 --> 00:33:05.240 Peggy Hoffman | Mariner: Well, i'm. I'm not going to remember everything. But the one day it was on was on Dei issues, and one day was on on creating inclusive conversations, which is sort of a de. But we had group training, but the 3 tracks were senior leaders. 154 00:33:05.310 --> 00:33:21.530 Peggy Hoffman | Mariner: emerging leaders and chapter. They don't. They don't have any other components, but chapter leaders. So if you were a local leader, if you were in there selected emerging leaders class, which I think had 40 positions. 155 00:33:21.740 --> 00:33:44.410 Peggy Hoffman | Mariner: or if you were a senior leader who was someone who, someone who he's been in the been the biz for quite a while, and was looking just to really take it up a level. And so the afternoon tracks were. You went into your into your track, and we built on the conversation in the in the front end of it. I spend a lot of time on this habit, but you know it. 156 00:33:44.790 --> 00:33:58.780 Peggy Hoffman | Mariner: The Chapter leaders don't know what they don't know, and they make decisions that get them in trouble. So that's why it's important for us to talk about this. Anyway. Their leadership Summit got rave, rave reviews. It was the first time that we did it. 157 00:33:58.780 --> 00:34:08.760 Peggy Hoffman | Mariner: Ray rave reviews because you have these leaders coming from all different what I loved about Nigp's point here is that they were saying. These leaders need 158 00:34:08.860 --> 00:34:22.580 Peggy Hoffman | Mariner: the collective leadership training, and they need specific leadership training, and it really allowed us to offer what they needed, but the same time to be able to be to to to 159 00:34:22.699 --> 00:34:30.639 Peggy Hoffman | Mariner: the same time giving them this a broader view, a broader, a broader view of that. When you think about 160 00:34:30.860 --> 00:34:34.360 Peggy Hoffman | Mariner: what part of the way that they funded this to. 161 00:34:34.790 --> 00:34:43.699 Peggy Hoffman | Mariner: And i'm gonna i'm gonna ask you a poll in just a moment. Was they have a very good vendor, who said. 162 00:34:43.699 --> 00:34:59.110 Peggy Hoffman | Mariner: who came to them and said, what are something you can do? And they said, Well, you know we really were trying to provide more training and develop the chapter leaders, and that person wrote a really wonderful support check for this. 163 00:34:59.110 --> 00:35:05.630 Peggy Hoffman | Mariner: So sometimes and and it was an investment in the future leadership of of the community so 164 00:35:08.240 --> 00:35:18.860 Peggy Hoffman | Mariner: great. Oh, okay, I i'm just catching on him, and that this is great. I love seeing people are gonna roll out some new ideas, and you need to report back and let us know 165 00:35:18.880 --> 00:35:29.090 Peggy Hoffman | Mariner: Java like breakouts. You know, Alessandra, I just love the way you you, you friends, that that is very cool. 166 00:35:29.440 --> 00:35:34.150 Peggy Hoffman | Mariner: Right? Nice, nice. Okay. So 167 00:35:37.030 --> 00:35:54.660 Peggy Hoffman | Mariner: okay. So I love Vanessa's asked a question. So please feel free to to go ahead and put the and put your answers in this. Remember, we're a community here for those of you that have State chapters. How large is your staff, and actually let me. I I don't know if an S. Is asking this. But 168 00:35:54.990 --> 00:35:57.520 Peggy Hoffman | Mariner: one way of answering is, how many of your 169 00:35:57.660 --> 00:36:13.440 Peggy Hoffman | Mariner: how many staff are in average number of of staff in states. She could be asking, what is your what is your crp, count? So if you can do either of those that would be great, I think, to be to support her, to support her benchmarking here. 170 00:36:13.570 --> 00:36:23.850 Peggy Hoffman | Mariner: and let me throw out a question which is a little off topic here, but one of the things that we've been we've been struggling with here a Bill highway and mariner was, how do we help? 171 00:36:23.850 --> 00:36:36.330 Peggy Hoffman | Mariner: How do we help you all get answers to that question. Those kinds of questions more readily, and one of the things that we're talking about is a one question. Poll. Maybe every Other Week, or once a month. 172 00:36:36.330 --> 00:36:51.160 Peggy Hoffman | Mariner: the the questions would be generated by you, the community. We would go out and offer them, and then provide the results to everybody who wants to be involved in this. If you think something like that would be a benefit to the group, go ahead and throw that out there as well, and and 173 00:36:51.670 --> 00:36:58.950 Peggy Hoffman | Mariner: and thank you for jumping in on that answer. All right. So let's talk about Chapter Number 6. 174 00:36:58.970 --> 00:37:11.280 Peggy Hoffman | Mariner: Chapter Number 6 is for us to help our leaders think strategically. Now. I we could talk about what is strategic. What I want you to really 175 00:37:12.250 --> 00:37:26.650 Peggy Hoffman | Mariner: think about is the the habit is not that they have a strategic plan. The habit is not that they are operating with a 5 year, or 3 year, or a 10 year horizon. It's that they're stopping long enough to ask questions. 176 00:37:26.670 --> 00:37:53.780 Peggy Hoffman | Mariner: Who are our members now? How have their needs changed? Who is part of our community? Who isn't, but should be what skills where our members need? What if those skills are already being at national? What are the skills that are specific to the local level. What trends are impacting us right here? What do we want to leave for the next generation? Because it's about the legacy? Not my big year, right. 177 00:37:53.780 --> 00:38:02.240 Peggy Hoffman | Mariner: So the habits that we want them to do is to build time into board meetings for strategic issues, to be able to 178 00:38:02.350 --> 00:38:12.810 Peggy Hoffman | Mariner: talk to chapter leaders from other associations, have collaborations, invite them, teach them to reach out to other organizations. 179 00:38:13.240 --> 00:38:16.740 Peggy Hoffman | Mariner: as teach them how to tap into the what if. 180 00:38:16.750 --> 00:38:25.830 Peggy Hoffman | Mariner: as part of their discussion and conversation. What if to generate things outside the box in 181 00:38:25.830 --> 00:38:47.870 Peggy Hoffman | Mariner: encourage them to build their own Futurist group of members? So the Futurist group of members would be a group of people that they throw a question out to on email. So it's a great micro trip. Maybe it is a maybe it is a gathering once a quarter, but a group of members, not their leaders, but a group of members 182 00:38:47.870 --> 00:38:56.580 Peggy Hoffman | Mariner: who they can listen to and and talk to, and have a conversation. It's a great micro opportunity, but also helps develop that habit 183 00:38:56.860 --> 00:39:11.930 Peggy Hoffman | Mariner: right. And the last thing I want to talk about is teaching them, because it should be about legacy, not about my big year teaching them the 1010 10 Rule. Now we went over the 1010 10 Rule as well as some other cool ways of decision making 184 00:39:12.740 --> 00:39:15.160 Peggy Hoffman | Mariner: In last Year's workshop hang on 1 s 185 00:39:16.920 --> 00:39:20.190 Peggy Hoffman | Mariner: the 10 time time comes from Susie. Well, she's a business writer. 186 00:39:20.560 --> 00:39:22.460 Peggy Hoffman | Mariner: and she. 187 00:39:23.350 --> 00:39:27.210 Peggy Hoffman | Mariner: she said. Before you make a decision. 188 00:39:27.220 --> 00:39:31.820 Peggy Hoffman | Mariner: ask yourself if this: if I go this way, how will I feel in 10 min 189 00:39:32.190 --> 00:39:36.750 Peggy Hoffman | Mariner: project? How will, I feel in 10 months project how I feel in 10 years. 190 00:39:38.350 --> 00:39:47.780 Peggy Hoffman | Mariner: It's an opportunity for you to say Well, if and and one of the examples that she gives in the book is kind of fun of the articles of what kind of fun a person's trying to decide if 191 00:39:48.650 --> 00:39:53.730 Peggy Hoffman | Mariner: she needs to push the question for the in terms of this partner that she really wanted to married. 192 00:39:53.760 --> 00:40:12.250 Peggy Hoffman | Mariner: They haven't brought it up. He seems reluctant and shy, and he's burnt once, and blah blah, blah, blah, and the person that Well, if you bring this up, and he says, I just not gonna do it. How will you feel, she said. I'll be bitterly disappointed. I'm I I You know i'm in love and blah blah blah. Well, how are you feeling? 10 months? Well, i'll 10 months i'll still be 193 00:40:12.260 --> 00:40:24.080 Peggy Hoffman | Mariner: disappointed. But you know i'll be moving on in 10 years. I should be married to somebody who really wants to be married to me. So the 1010 10 helps people think about the chapter in terms of the legacy. 194 00:40:24.550 --> 00:40:40.960 Peggy Hoffman | Mariner: So what is the action you can do? I believe in my heart of hearts that a huge part of what you could do is share research, share trends, share intel that emanates from the national and global perspective 195 00:40:40.960 --> 00:40:49.360 Peggy Hoffman | Mariner: that allows them to have strategic conversations. It allows them to ask questions to their little, their Futurist group. Right? 196 00:40:49.360 --> 00:41:19.300 Peggy Hoffman | Mariner: It allows them to be able to say, Wow! What about this? And you have a fresh idea, right? That's number one. But the other part of this is, Can you collect and share bright spots. I love what the group at Cai did during Covid, where they did a bright spot about a golf tournament. I just think we need to think more holistically about giving them ideas to chew on. We constantly give them. I'm going to refer to them as state. 197 00:41:19.300 --> 00:41:23.060 No idea. Sorry. But when you go to a leader. And you. 198 00:41:23.490 --> 00:41:37.210 Peggy Hoffman | Mariner: you say, okay, Buddy, share your best practices or share your most successful event. Oftentimes the event was nothing new. It could have been success for some reason, or they don't have data. They have no idea if it was successful right. 199 00:41:37.210 --> 00:41:54.210 Peggy Hoffman | Mariner: But when you take responsibility for bright spots now you're helping them actually discuss things that could take them into a new direction. Now we did a whole piece on bright spots, and we have a lovely Webinar in the archive on it, and a blog post. So please feel free to tap into that to learn more about that. 200 00:41:54.820 --> 00:42:00.310 Peggy Hoffman | Mariner: So those are the 6 that we thought we should bring to you 6 201 00:42:00.440 --> 00:42:11.960 Peggy Hoffman | Mariner: habits. We think that if component leaders were able to begin to build that, they would then be able to maybe climb out of the whole that they're in 202 00:42:12.460 --> 00:42:13.300 Peggy Hoffman | Mariner: now. 203 00:42:13.340 --> 00:42:20.330 Peggy Hoffman | Mariner: this next one i'm not sure. We call it. It's a bonus. First of all, it's a Bonus 204 00:42:21.500 --> 00:42:34.290 Peggy Hoffman | Mariner: Haven't. Maybe it's what I would say is as much a goal. But I wanted to throw this out there as a bonus, because many of these things. 205 00:42:35.990 --> 00:42:41.590 Peggy Hoffman | Mariner: We'll work a lot better. They're spending more time really 206 00:42:42.030 --> 00:42:51.680 Peggy Hoffman | Mariner: engaging members in volunteer and leadership. They're really viewing this as a talent conversation, not a tap on the shoulder conversation. 207 00:42:51.740 --> 00:43:03.860 Peggy Hoffman | Mariner: I I go on and on. We've talked a little bit about this already when I talked about, you know, learning. But there are some pieces that are really representative of a commitment. To this 208 00:43:03.920 --> 00:43:25.870 Peggy Hoffman | Mariner: the commitment is represented. When I have a scouting team, not a noncom, not a past president who's looking to fill the leadership, the board positions, but a true scouting team. Now I've you know I've been around the country. I've talked with your volunteers, your chapters. We talk about this. The folks that have bothered to do this do not have a leadership. 209 00:43:26.030 --> 00:43:26.740 a problem. 210 00:43:27.610 --> 00:43:29.210 Peggy Hoffman | Mariner: a habit of 211 00:43:29.530 --> 00:43:47.190 Peggy Hoffman | Mariner: of creating an intake, whether it's a member profile or a conversation, but an intake to understand who is in there things so they can build a list of people to call on that gets beyond the list that they normally tap into right. 212 00:43:47.800 --> 00:43:59.860 Peggy Hoffman | Mariner: and it's it's it's a habit. We talked about this in and in number one for them to say, i'm gonna Not all. I'm gonna create a bunch of jobs that are meaningful, right? 213 00:44:00.010 --> 00:44:18.500 Peggy Hoffman | Mariner: But help people find small ways to be involved and roll their sleeves up, and i'm gonna publish that list. I'm not gonna keep it in myself. Right the the it's the the the habit is. I'm constantly sending it out there and talking about it. I'm. Creating informal mentoring opportunities. 214 00:44:18.520 --> 00:44:30.240 Peggy Hoffman | Mariner: I I said to one group one time, I said, actually just a 2 months ago, I said, and yes, by all means invite, because they wanted to invite 215 00:44:30.450 --> 00:44:50.330 Peggy Hoffman | Mariner: potential volunteers to board me. I said, By all means do that, however, make sure it's not a boring board meeting, because oh, my gosh! Board meetings are boring, and I don't. Really, I I think we have to be careful. But in informal mentoring where you're getting a job done. You call up a member who sort of interested in that, hey? You want to shadow me on this, or hey. 216 00:44:50.330 --> 00:44:56.780 Peggy Hoffman | Mariner: I love you to be to help me with this particular thing. I know you don't have a lot of time. Can I just tack you for a couple of things and 217 00:44:56.820 --> 00:45:06.640 Peggy Hoffman | Mariner: and bring them in, and finally to offer opportunities to build like leadership, knowledge and skills that goes back to the habit about learning and about is 218 00:45:06.690 --> 00:45:13.160 Peggy Hoffman | Mariner: Is it the good leadership training that's available? Okay, I'll be a leader if i'm going to get leadership training right? 219 00:45:14.460 --> 00:45:25.950 Peggy Hoffman | Mariner: I think the action we can take away from here is for us at the national level to really promote the value of chapter volunteering. I know 220 00:45:26.340 --> 00:45:28.010 Peggy Hoffman | Mariner: I know that we do that. 221 00:45:28.390 --> 00:45:39.220 Peggy Hoffman | Mariner: But we sometimes are in the same language circle that that our chapters are in, that we're using the stale ways of talking about 222 00:45:39.240 --> 00:45:56.780 Peggy Hoffman | Mariner: right. We are not getting concrete to the what's in it for me. And we're also just putting on a website and thinking that's gonna happen. But when you're meeting members, and you're talking with members, and you're doing your own new member orientation. How are you talking about? 223 00:45:56.780 --> 00:46:16.320 Peggy Hoffman | Mariner: Get engaged with the organization. Let's find something for you to really kind of, you know. Sink your teeth in, let's find. Oh, by the way, there's this chapter that does this thing which you be just in kind of helping with that project. And then, you being the matchmaker, I know you have a lot to do. I know you have a lot to do. 224 00:46:16.320 --> 00:46:31.760 Peggy Hoffman | Mariner: But if we solve the leadership problem, most of the other problems go away. If we are intentional about wanting to to support our chapters, we have to. We have to help them with this. So bonus habit 225 00:46:31.810 --> 00:46:37.700 Peggy Hoffman | Mariner: goal, whatever you want to call it. I had to throw it out there, and I had to throw out one additional things. 226 00:46:38.070 --> 00:46:49.910 Peggy Hoffman | Mariner: Where does some of this stuff come from? So I don't. How many of you know that the as a latest research on effective volunteer models which are holistic of volunteer models 227 00:46:50.090 --> 00:47:12.970 Peggy Hoffman | Mariner: just released. If you're an Asa member, we did a member of Webinar on it. I was one of the the panelists. and I am mariner, was the research team behind it. The report is available. I have a copy of the Executive report. If you ping me. I will send it to you because you can't find that on the website. Just get it as a. 228 00:47:13.010 --> 00:47:19.090 Peggy Hoffman | Mariner: But this is actually grounded in research. All right. So 229 00:47:19.400 --> 00:47:21.170 Peggy Hoffman | Mariner: we talked about 230 00:47:22.180 --> 00:47:24.990 Peggy Hoffman | Mariner: habits we should build in our 231 00:47:25.290 --> 00:47:32.250 Peggy Hoffman | Mariner: credible component leaders, and I gave you some suggestions for how you might act in supporting some of those. 232 00:47:32.880 --> 00:47:50.810 Peggy Hoffman | Mariner: But let's summarize that with some habits that we believe Cr. Piece can build one. Is this idea of driving the conversation with powerful questions. It's this idea of of not only 233 00:47:51.300 --> 00:48:04.170 Peggy Hoffman | Mariner: using the powerful questions in coaching, or one on one, but using them in your communications. Right? It's it's using being question driven as opposed to 234 00:48:04.280 --> 00:48:14.790 Peggy Hoffman | Mariner: as opposed to check off the list question. Thank you, folks. If you put your if you put your information in the chat. I will definitely get a copy to you 235 00:48:15.050 --> 00:48:33.130 Peggy Hoffman | Mariner: and way to go, Tesla and Dorothy for getting us started on that. The second habit is, make appointments, and I want you to look at scheduling one on one time. I understand that you're busy. I'd rather you do fewer of that all. Try to get all the chapters together and have a 236 00:48:33.280 --> 00:48:40.570 Peggy Hoffman | Mariner: I'm just gonna say, circle Jerk. That's not really nice to say, is it? But have them just kind of run in circles talking with the same things. 237 00:48:40.900 --> 00:48:55.730 Peggy Hoffman | Mariner: I'd rather you use the time to do some one on one with chapter leaders. Many of us used to get out a lot, and now we don't get out as as much right. And so because we don't get out as much, I think we need to make these appointments right? 238 00:48:55.810 --> 00:49:01.800 Peggy Hoffman | Mariner: Oh, by the way, on that one, the one particular thing, one of the things that 239 00:49:04.870 --> 00:49:17.740 Peggy Hoffman | Mariner: all somebody was telling me. They set up a team channel and people can on the team channel can just ping her, and what she sends immediately is accountly, and they can. They can schedule time with her so just as a thought. 240 00:49:17.830 --> 00:49:25.690 Peggy Hoffman | Mariner: Oh, i'm sorry, bright spots which we've talked about, and there's a wonderful a link in the chat. And then finally, I want 241 00:49:25.700 --> 00:49:35.800 Peggy Hoffman | Mariner: you to stay up to date. I want you to stay up to date on legal financial communications technology. I want you to be. 242 00:49:36.060 --> 00:49:39.870 Peggy Hoffman | Mariner: Yes, and thank you. I want you to be 243 00:49:40.460 --> 00:49:42.460 Peggy Hoffman | Mariner: as knowledgeable as possible. 244 00:49:42.510 --> 00:49:58.350 Peggy Hoffman | Mariner: See? The Ca. Exam. Is a great way of doing that. But you should take your learning and speaking of really optimizing your learning, can I put a plug in for us one of the things we're going to do at Cex. 245 00:49:58.790 --> 00:50:03.970 Peggy Hoffman | Mariner: 2.0 workshop building component success. One things we're going to do 246 00:50:04.430 --> 00:50:08.600 Peggy Hoffman | Mariner: is have an opportunity to help you work on some of your skills. 247 00:50:08.600 --> 00:50:37.600 Peggy Hoffman | Mariner: So building component success, the combination of us helping them develop habits, but it's developing our own habits which support our ability to be as present and as meaningful. And so we put together. We used to have a full day conference, and this is sort of a full day, but it starts a little late, and and it ends with it ends with a sharing session. So if you needed to get back for some reason you can, you can carve out just the right amount of time. 248 00:50:37.840 --> 00:50:57.020 Peggy Hoffman | Mariner: but we by doing it this way and doing a smaller event, we can repeat it. So we will be in Washington, DC. On April eighteenth. We will be in April, Chicago, on April twentieth. That's downtown Chicago at the Association Forum, and it's down at Agu in Washington DC. 249 00:50:57.020 --> 00:50:58.950 Peggy Hoffman | Mariner: Now for the next week 250 00:50:59.340 --> 00:51:14.210 Peggy Hoffman | Mariner: if you haven't already. Go ahead and use a discount Code Webinar, to save 15 on your registration does not apply to group tickets because you're already You're already saving. But please go ahead and do that. Now. I want to add one initial pump. 251 00:51:14.360 --> 00:51:22.990 Peggy Hoffman | Mariner: We really want you to be in person, because in person is rich, but because we know that there are just extenuating circumstances 252 00:51:23.010 --> 00:51:25.650 Peggy Hoffman | Mariner: for the April eighteenth date. 253 00:51:25.880 --> 00:51:45.620 Peggy Hoffman | Mariner: because Agu has an amazing setup, we are able to offer a virtual end to it. So it will be. It will be modified, hybrid. And so we have a number of virtual seats, and what will happen is when we're doing the table conversations. We're gonna put you in breakout rooms, right? So you will be present. 254 00:51:45.620 --> 00:51:53.230 Peggy Hoffman | Mariner: So that is an option for April eighteenth, only April eighteenth only. 255 00:51:53.650 --> 00:52:08.950 Peggy Hoffman | Mariner: but I wanted to share that with you, because I think it's really. I think we have to dedicate ourselves to to our own learning. And and so this is. This is an opportunity, I believe, for you to do that. 256 00:52:08.950 --> 00:52:19.180 Peggy Hoffman | Mariner: So I have one more poll for you, and this is a poll just to give you ups. Let me go back to here. This is a poll that is actually generated 257 00:52:19.180 --> 00:52:45.650 Peggy Hoffman | Mariner: by a request that I got, and my goal here and doing this is to sort of Sudo I mentioned to you one of the things we wanted to do was to be able to do like a one poll a a one poll survey, maybe by weekly, maybe monthly. But we would need people to want to do that. Could that I could, you know, put on a on a list and get out to you on a on a regular basis. 258 00:52:45.700 --> 00:52:55.460 Peggy Hoffman | Mariner: And here is one of the questions that we would ask, because this was a question asked me, do you give grants or have other revenue sharing with your components? 259 00:52:55.530 --> 00:53:14.380 Peggy Hoffman | Mariner: And the examples would be, do you give it grants for special activities or grants for administrative services or operations? Do you do start up grants? Do you pay travel costs for leadership training? Do you share a portion of your dues revenue. Do you share educational revenue? Maybe you do other things. 260 00:53:14.390 --> 00:53:20.800 Peggy Hoffman | Mariner: I would love for you to throw into chat any details on any of this. 261 00:53:20.810 --> 00:53:27.580 So, as you're doing this, let me just say to you that what we would love to do is to be able to put this question out. 262 00:53:27.600 --> 00:53:34.230 Peggy Hoffman | Mariner: It will work very simply. Put the question out. It would be you would answer it, and then you'd be given an opportunity 263 00:53:34.260 --> 00:53:48.520 Peggy Hoffman | Mariner: to expand on that, but you wouldn't have to. Then the whole group that is on the subscriber basis. What we would do actually is, then send it back to you with the results and any and any details that we've learned. 264 00:53:51.070 --> 00:53:58.660 Peggy Hoffman | Mariner: Nice, okay, great. We have one example here of promotions for them uses a raffle, as in membership or national registration 265 00:53:58.700 --> 00:54:07.620 Peggy Hoffman | Mariner: technology, grants and leadership training. Consulting Grant, Emily, that is awesome. I want to talk to you afterwards a little bit more about those, both. 266 00:54:09.520 --> 00:54:13.040 Peggy Hoffman | Mariner: Okay, Rebecca, I love this so educational events. 267 00:54:14.660 --> 00:54:22.730 Peggy Hoffman | Mariner: Okay, Thomas. So you're building in. If you want an award here, some here, some monetary value for it. That's that's a good incentive to get people to go for that award. 268 00:54:28.170 --> 00:54:32.430 Peggy Hoffman | Mariner: So I think Lisa puts in that staff are available to speak in person at no cost. 269 00:54:32.490 --> 00:54:52.120 Peggy Hoffman | Mariner: you know, when I was doing this with another association, and I discovered all the things that the organization did for the chapters, and I did will pull out to the chapter leaders to find out. Most of them didn't know it. So at the leadership training we built in a really cool quiz to sort of test them. They were amazed at how much stuff they got for free. 270 00:54:52.120 --> 00:54:57.810 Peggy Hoffman | Mariner: which has a cost to it, just like Lesl's example, and I think we need to tell them. Do that right? 271 00:55:05.230 --> 00:55:21.220 Peggy Hoffman | Mariner: Thank you, Anne. And it was really funny because I went up to a couple of people in this question first came in, and I went out to, and and is the kind of person who gave me the ups and downs of some of her suggestions. Thank you. Thank you. Listen. We gotta learn from each other right? I love it. 272 00:55:24.780 --> 00:55:32.350 Peggy Hoffman | Mariner: Yes. Well, I think it is baffling when, when when somebody who's been around for 20 years Doesn't seem to know the basics, but 273 00:55:32.500 --> 00:55:50.260 Peggy Hoffman | Mariner: I think they just go on autopilot. And what was in their mind at the time that they hit. Autopilot is exactly what they remember, and nothing else. Okay, let me just go ahead and share the results we've got. Let me just also real quickly. 274 00:55:52.050 --> 00:55:54.220 Peggy Hoffman | Mariner: Oops, Sorry, there we go. 275 00:55:55.910 --> 00:56:08.770 Peggy Hoffman | Mariner: So I love the fact that you know there's a there's do's revenue sharing. That's that was kind of I put that in there, because I think there'd be quite a few folks that would do that. But the grants for special activities, the grants for admin the start up grants. 276 00:56:08.770 --> 00:56:24.380 Peggy Hoffman | Mariner: The educational revenue and other stuff is really cool. So please just just please just go ahead and continue to throw that into chat so we can talk about it. So this is the kind of thing we would love to do for you. So i'm gonna stop this sharing. 277 00:56:26.090 --> 00:56:35.390 Peggy Hoffman | Mariner: Yes, I I totally understand, and most of us are going to be bolting so excellent, excellent. So let me just end our our conversation today. 278 00:56:35.390 --> 00:56:54.730 thanking you on behalf of Bill Highway, and on behalf of mariner, letting you know that we are super excited to be part of being able to to really connect with you and to help you build the community, and we are here for questions. So please feel free at any time. 279 00:56:54.730 --> 00:57:17.140 Peggy Hoffman | Mariner: Really, again, I have to just tell you that this is something that Sarah and I in particular. Well, hoping to see many of you in person. So, anyway, love, love, love, that you spent this time with me. Go about your day. Have an excellent day, and let's stay in touch. All right. Let's stay in touch. 280 00:57:17.150 --> 00:57:18.140 Peggy Hoffman | Mariner: Talk soon.