00:34:01 Sarah at Billhighway: No worries! 00:34:29 Kelly Schild: 👏 00:34:44 Sarah at Billhighway: Register now >> https://CEXBuildingComponentSuccessWashDC.eventbrite.com https://CEXBuildingComponentSuccessChicago.eventbrite.com 00:34:51 Regais Wilson: December date? 00:35:12 Sarah at Billhighway: CEX Workshop in April 18 in DC and April 20th in Chicago 00:38:30 Regais Wilson: will we get the deck? 00:38:39 Regais Wilson: 👍 00:38:49 Sarah at Billhighway: Yes, we'll be sharing the deck and recording later this week :-) 00:43:47 Regais Wilson: 👍 00:48:13 Peggy Hoffman: Does anyone blend national and chapter data? 00:48:24 Peggy Hoffman: Does anyone blend national and chapter data? 00:50:13 Peggy Hoffman: Who tracks influencer? 00:50:34 Sara Jasper: We don't track either of those 00:53:08 Jewel Hazelton: We send a survey after each event 00:53:18 Shelby Smiley: We actually do both - after events and also a couple of times through the year. 00:56:04 Peggy Hoffman: Do any of you provide poll templates to chapters? Or do actually do the surveys for chapters? 00:56:46 Fernando Hinojosa: We do not provide poll templates, but that sounds like a good idea. 00:56:50 Tandi-Jo Lantrip: The chapter provides us with the questions. We create and distribute the poll and send results to Chapter Leader. 00:57:01 Shelley Wales: I'm thinking about doing a poll template. Would love to hear of others' success with that. 00:57:07 Wesley Carr: We manage most of the annual membership surveys for our chapters, or provide samples for those that do their own. 00:57:28 Tandi-Jo Lantrip: We will send chapters examples of polls used for other chapters. 00:58:11 Regais Wilson: idk, we don't track it 00:58:34 Diana Tucker: I think our chapters don't track their volunteers outside of leadership 00:58:46 Jacqueline Kiviat: Increased volunteering through targeted recruitment and one-on-one orientation for the particular committee. 00:59:23 Regais Wilson: post pandemic people are more selective about how they speed their limited time 00:59:28 Peggy Hoffman: @Jackqueline that is cool - can you share more? Love to share the story. 00:59:47 Tandi-Jo Lantrip: We have a segment of chapter leaders that have requested to extend their terms so that the institutional knowledge doesn't lapse. 01:00:08 Sarah at Billhighway: Volunteering should be viewed as a benefit of membership - like that @peter! 01:00:14 Peggy Hoffman: @Tandi-Jo and @Wesley any chance you can share your survey templates? If so send to me & I 01:00:31 Jacqueline Kiviat: Took a deep dive into the missions and objectives of the key committees. re-wrote most with input from some key leaders. 01:01:37 Annessa Kirby: How do you convince them of that? 01:01:39 Peggy Hoffman: @Tandi-Jo extended terms doesn't really solve the issue though - right? The message to the memebrs is they aren't needed all the roles are filled! 01:02:23 Jewel Hazelton: Our chapters are free to members and non members 01:02:33 Tandi-Jo Lantrip: @Peggy Agreed! 01:03:09 Annessa Kirby: We're seeing a consistent and concerning trend that chapters are non dues revenue/bank account driven instead of member services driven. 01:03:28 Peggy Hoffman: @Annessa you are not alone 01:05:12 Jewel Hazelton: Our chapters are a pipeline to revenue for our organization. Most of our members are corporations. 01:05:52 Tandi-Jo Lantrip: @Peter Love presentation style! 01:06:18 April Ellison: I'd love to reach out to talk more about the value proposition at the chapter level and how to define that 01:07:15 Annessa Kirby: We're seeing a correlation between lack of succession planning and their "maturity". 01:07:54 April Ellison: Great points....Thx! 01:08:55 Danielle Harter: Yes! 01:09:05 Annessa Kirby: Hi Mark! I miss CEX too! 01:09:06 Peggy Hoffman: Ponds vs river - love that 01:09:07 Sarah at Billhighway: ooo, love that @Mark! 01:09:27 Sarah at Billhighway: We want our chapters to be rivers, not ponds (we need fresh water like we need fresh volunteers & chapter leaders) 01:11:24 Danielle Harter: Annual 01:11:44 Fernando Hinojosa: We just shifted to quarterly reports from our chapters. 01:12:06 Fernando Hinojosa: Well, we don't call them reports. We call them quarterly check-ins 01:13:58 Peggy Hoffman: @fernando - nice message changed 01:14:12 Peggy Hoffman: *change 01:15:59 Peggy Hoffman: yes - cool analogy 01:16:20 April Ellison: Is part of the concern protectiveness of turf? 01:16:55 Sarah at Billhighway: If you want to know more about Bright Spots >> https://www.billhighway.co/6-steps-to-identifying-chapter-bright-spots-glimmers-of-shareable-success/ 01:19:57 April Ellison: Yes - Common Purpose 01:20:24 Peggy Hoffman: Yes @April common purpose - shared commitment 01:20:47 Sarah at Billhighway: In this article, Mark shares a little bit more about how to improve the "us vs. them" relationship with your chapters: https://www.billhighway.co/how-to-improve-the-chapter-national-relationship/ 01:21:10 April Ellison: Great. Thanks Sarah 01:21:20 Sarah at Billhighway: You're welcome, April! 01:22:13 Sarah at Billhighway: https://www.billhighway.co/chapter-performance-data-has-the-power-to-improve-your-associations-relationship-with-chapters/ 01:24:24 Sarah at Billhighway: A few more articles on repairing the "chapter vs. national" relationship: https://www.billhighway.co/the-power-of-listening-can-transform-your-chapter-relationship/ https://www.billhighway.co/headquarters-chapters-curing-the-love-hate-relationship/ 01:28:36 Sarah at Billhighway: We'll share the March webinar link in your follow-up email with the webinar recording & slide deck 01:28:55 Diana Tucker: CONGRATS Wes and Shelley! 01:28:56 Shelley Wales: Yay!!!! Thanks!! 01:28:57 Karina Urena - AHIMA: WOOWOO!! 01:28:57 Sarah at Billhighway: Congrats Wes & Shelley!!! 01:28:58 Sharon Salang: CONTRATULATIONS! 01:28:59 Wesley Carr: Wooo Hooo!!!! Thanks Peggy 01:29:02 April Ellison: Congrats! 01:29:04 Sarah at Billhighway: 🎊 01:29:06 Jacqueline Kiviat: Congrats! 01:29:16 Wesley Carr: 👍🏽 01:29:17 Shelley Wales: 🥳 01:29:19 Regais Wilson: 👏🎉 01:29:21 Tandi-Jo Lantrip: What a milestone. Congratulations. 01:29:22 Sarah at Billhighway: CEX 2.0 Workshops Register now >> https://CEXBuildingComponentSuccessWashDC.eventbrite.com https://CEXBuildingComponentSuccessChicago.eventbrite.com 01:29:33 Wesley Carr: Thanks you Mariner and BillHighway… As always, this was a great presentation and very thought provoking! 01:29:33 Sarah at Billhighway: Thank you to everyone from joining us today! 01:29:38 Linda Snell: THANK YOU. Congrats 01:29:40 Regais Wilson: thanks! 01:29:41 Shelley Wales: 👋 01:29:41 Fernando Hinojosa: Thank you! 01:29:42 Sarah at Billhighway: Have a wonderful day :-) 01:29:48 Karina Urena - AHIMA: 👏👏👏 Thank you so much!! 01:29:49 Luisa Reyes: Thank you! 01:29:49 Tandi-Jo Lantrip: Thank you!!! 01:29:50 Sarah at Billhighway: 👏