About the Webinar

Has your association ever hired a “secret shopper” to evaluate your customer service? Do you know what membership prospects experience when looking for information on your website or calling your association?
During a market research project, we learned much more than we anticipated about the membership prospect experience. The results were often so surprising (and disappointing) that we wanted to share them with the association community.


Your Member Experience: 

Kyle Bazzy

Director of Growth

Meet the Presenter

Time: Friday, September 8, 2017
Date: 12:00 P.M. EST

Have you called your association lately?